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    Jellyfin Forum Support Troubleshooting Exoplayer black screen on Android TV when transcoding ASS subtitles

     
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    Exoplayer black screen on Android TV when transcoding ASS subtitles

    Exoplayer shows black screen while attempting to transcode due to ASS subtitles
    cheeselord
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    Joined: 2023 Dec
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    #13
    2024-02-04, 08:18 PM
    It doesn't look like checking or unchecking "Allow encoding in HEVC format" makes a difference here.  Everytime I changed a setting in Playback, I would restart Jellyfin. Nothing else has been changed to my knowledge, but the episode consistently plays each time now and generates exactly one transcode log.  It takes about 15 seconds to load though.  Some other anime episodes with ASS subtitles load within 2-3 seconds.

    Additionally, I wanted to test another piece of anime media with ASS subtitles that would consistently give me issues in Exoplayer.  These are movies, and none of the above troubleshooting has allowed them to play in Exoplayer.  Other anime movies that have PGSSUBs can DirectPlay on the Firestick.

    This particular piece of media throws the "Player error encountered. Will retry..." (as opposed to the episodes we've been looking at which never showed this error), and continues to generate transcode logs in Jellyfin until I exit the player.  In the server logs I can see that ffmpeg has exited with code 137.  Immediately when I exit Exoplayer though, quite a few ffmpeg processes are launched and the transcode logs are written to.  These processes will continue to run until I manually kill them.

    Here is one log of many where the ffmpeg process exited with code 137.  This will keep happening until I exit Exoplayer.

    .txt   exo-failed-howls-code-137.txt (Size: 12.51 KB / Downloads: 66)
    .txt   jf-server-log-howls-code-137.txt (Size: 8.99 KB / Downloads: 78)

    Once I closed Exoplayer, 2 or 3 ffmpeg processes fired off and started writing to the log until I manually killed them.

    .txt   exo-howls-transcode-after-exit.txt (Size: 21.46 KB / Downloads: 78)

    I would like to think that maybe this is hardware related on my end, but it still seems like it's specific to something inside the media that is giving me issues.
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    Messages In This Thread
    Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-01-24, 04:04 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-01-24, 05:25 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-01-24, 06:57 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-01-24, 08:07 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-01-24, 10:43 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-01-24, 10:54 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-01-25, 12:54 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-01-25, 12:59 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-02-01, 03:54 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-02-01, 05:04 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-02-03, 11:50 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-02-04, 02:15 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-02-04, 08:18 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-02-05, 05:12 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-02-05, 07:09 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-02-05, 08:02 PM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-02-06, 02:36 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by cheeselord - 2024-02-12, 04:38 AM
    RE: Exoplayer black screen on Android TV when transcoding ASS subtitles - by TheDreadPirate - 2024-02-12, 04:54 AM

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