2024-03-03, 11:58 AM
(This post was last modified: 2024-03-03, 06:03 PM by boffy. Edited 1 time in total.)
Do you have TVDB enabled as a metadata provider for the specific library where you have your TV shows? I was having an issue much like yours where entering a TVDB ID in the box brought up no results and didn't put anything in the log. I had exactly the same problem with TVMaze.
It turned out that even though I'd installed the plugins, restarted, and Jellyfin showed the TVDB and TVMaze ID boxes on the Identify page, there was still one more step; I also needed to enable these as metadata providers for my TV library.
To do that, go to Dashboard > Libraries > (Name of your TV library)
Scroll down and tick the provider(s) in question for whichever purposes you want them to be used for. Options are: Metadata downloaders (TV Programmes), Metadata downloaders (Series), Metadata downloaders (Episodes), and various image fetching options.
You can also rank the different providers within each purpose. I guess this would allow you to make it prefer one provider for TV series, another for the individual episodes, and a third one for the images.
Of course, that wouldn't explain why some TVDB IDs are working for you, unless one of the other metadata providers is somehow picking them up?
It turned out that even though I'd installed the plugins, restarted, and Jellyfin showed the TVDB and TVMaze ID boxes on the Identify page, there was still one more step; I also needed to enable these as metadata providers for my TV library.
To do that, go to Dashboard > Libraries > (Name of your TV library)
Scroll down and tick the provider(s) in question for whichever purposes you want them to be used for. Options are: Metadata downloaders (TV Programmes), Metadata downloaders (Series), Metadata downloaders (Episodes), and various image fetching options.
You can also rank the different providers within each purpose. I guess this would allow you to make it prefer one provider for TV series, another for the individual episodes, and a third one for the images.
Of course, that wouldn't explain why some TVDB IDs are working for you, unless one of the other metadata providers is somehow picking them up?