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    Jellyfin Forum Support Troubleshooting SOLVED: This client isn't compatible with the media...

     
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    SOLVED: This client isn't compatible with the media...

    When trying to view video from another device I get this message, This client isn't compatible with the media...
    LittleHorus
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    Junior Member

    Posts: 7
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    Joined: 2024 Mar
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    #3
    2024-03-09, 06:47 PM
    /dev/sda3 / btrfs rw,seclabel,relatime,compress=zstd:1,ssd,discard=async,space_cache=v2,subvolid=257,subvol=/root 0 0
    devtmpfs /dev devtmpfs rw,seclabel,nosuid,size=4096k,nr_inodes=989687,mode=755,inode64 0 0
    tmpfs /dev/shm tmpfs rw,seclabel,nosuid,nodev,inode64 0 0
    devpts /dev/pts devpts rw,seclabel,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000 0 0
    sysfs /sys sysfs rw,seclabel,nosuid,nodev,noexec,relatime 0 0
    securityfs /sys/kernel/security securityfs rw,nosuid,nodev,noexec,relatime 0 0
    cgroup2 /sys/fs/cgroup cgroup2 rw,seclabel,nosuid,nodev,noexec,relatime,nsdelegate,memory_recursiveprot 0 0
    pstore /sys/fs/pstore pstore rw,seclabel,nosuid,nodev,noexec,relatime 0 0
    efivarfs /sys/firmware/efi/efivars efivarfs rw,nosuid,nodev,noexec,relatime 0 0
    bpf /sys/fs/bpf bpf rw,nosuid,nodev,noexec,relatime,mode=700 0 0
    configfs /sys/kernel/config configfs rw,nosuid,nodev,noexec,relatime 0 0
    proc /proc proc rw,nosuid,nodev,noexec,relatime 0 0
    tmpfs /run tmpfs rw,seclabel,nosuid,nodev,size=1600636k,nr_inodes=819200,mode=755,inode64 0 0
    selinuxfs /sys/fs/selinux selinuxfs rw,nosuid,noexec,relatime 0 0
    systemd-1 /proc/sys/fs/binfmt_misc autofs rw,relatime,fd=34,pgrp=1,timeout=0,minproto=5,maxproto=5,direct,pipe_ino=3808 0 0
    mqueue /dev/mqueue mqueue rw,seclabel,nosuid,nodev,noexec,relatime 0 0
    hugetlbfs /dev/hugepages hugetlbfs rw,seclabel,nosuid,nodev,relatime,pagesize=2M 0 0
    debugfs /sys/kernel/debug debugfs rw,seclabel,nosuid,nodev,noexec,relatime 0 0
    tracefs /sys/kernel/tracing tracefs rw,seclabel,nosuid,nodev,noexec,relatime 0 0
    fusectl /sys/fs/fuse/connections fusectl rw,nosuid,nodev,noexec,relatime 0 0
    tmpfs /tmp tmpfs rw,seclabel,nosuid,nodev,size=4001584k,nr_inodes=1048576,inode64 0 0
    /dev/sda3 /home btrfs rw,seclabel,relatime,compress=zstd:1,ssd,discard=async,space_cache=v2,subvolid=256,subvol=/home 0 0
    /dev/sda2 /boot ext4 rw,seclabel,relatime 0 0
    /dev/sdb1 /data ext4 rw,seclabel,relatime 0 0
    /dev/sda1 /boot/efi vfat rw,relatime,fmask=0077,dmask=0077,codepage=437,iocharset=ascii,shortname=winnt,errors=remount-ro 0 0
    binfmt_misc /proc/sys/fs/binfmt_misc binfmt_misc rw,nosuid,nodev,noexec,relatime 0 0
    sunrpc /var/lib/nfs/rpc_pipefs rpc_pipefs rw,relatime 0 0
    tmpfs /run/user/1000 tmpfs rw,seclabel,nosuid,nodev,relatime,size=800316k,nr_inodes=200079,mode=700,uid=1000,gid=1000,inode64 0 0
    gvfsd-fuse /run/user/1000/gvfs fuse.gvfsd-fuse rw,nosuid,nodev,relatime,user_id=1000,group_id=1000 0 0
    portal /run/user/1000/doc fuse.portal rw,nosuid,nodev,relatime,user_id=1000,group_id=1000 0 0
    (2024-03-09, 06:45 PM)TheDreadPirate Wrote: The error is pretty obvious.  Jellyfin does not have permission to some portion of your media path or your drive was unmounted.

    What is the output of

    Code:
    cat /proc/mounts
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    Messages In This Thread
    This client isn't compatible with the media... - by LittleHorus - 2024-03-09, 11:56 AM
    RE: This client isn't compatible with the media... - by TheDreadPirate - 2024-03-09, 06:45 PM
    RE: This client isn't compatible with the media... - by LittleHorus - 2024-03-09, 06:47 PM
    RE: This client isn't compatible with the media... - by TheDreadPirate - 2024-03-09, 07:11 PM
    RE: This client isn't compatible with the media... - by LittleHorus - 2024-03-09, 07:23 PM
    RE: This client isn't compatible with the media... - by TheDreadPirate - 2024-03-09, 08:27 PM
    RE: This client isn't compatible with the media... - by LittleHorus - 2024-03-09, 09:33 PM
    RE: This client isn't compatible with the media... - by TheDreadPirate - 2024-03-09, 09:43 PM
    RE: This client isn't compatible with the media... - by LittleHorus - 2024-03-09, 10:26 PM
    RE: This client isn't compatible with the media... - by TheDreadPirate - 2024-03-09, 11:03 PM
    RE: This client isn't compatible with the media... - by LittleHorus - 2024-03-10, 12:47 AM

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