SOLVED: Android App not connecting anymore

[holger_kuehn]

Hi folks,

I've noticed that a few days ago the Jellyfin Android App stopped working on my phone, checked two tablets as well, same here too. The Android TV app on my ShieldTV still works fine, so does any Windows client.

Setup is the following:

Server:

Windows 11 Pro 64bit
Jellyfin V10.8.13
Apache 2.4.58 Reverse Proxy

Clients

Windows - Jellyfin Media Player 1.9.1 - working
Android TV 0.16.7 - working
Kodi JellyCon 0.8.0 py3 - working
Jellyfin Android App 2.6.0 - not connecting


Interestingly the Android devices can connect via browser without any trouble, so the reverse proxy seems to work just fine. I had checked the config and reset it to the template provided on the forums here. When connecting via app, I think I can see the library for a very short time and then the app logs out again.

The only thing happend a few days ago on all affected devices seems to be an update to Android 14. The Shield is still on Android 11.

Are there any logs for the Android app, I can check? On the server logs I can't find any obvious hints.
Any additional info I should provide?

Holger