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    Jellyfin Forum Support Troubleshooting SOLVED: Google Chrome Won't Play HEVC Video

     
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    SOLVED: Google Chrome Won't Play HEVC Video

    Google Chrome and Android App Won't Play HEVC Video
    Winthryth
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    Posts: 14
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    #1
    2024-05-24, 02:35 PM (This post was last modified: 2024-05-24, 02:42 PM by Winthryth. Edited 1 time in total.)
    Google Chrome and Android App will not play any HEVC Video on my Jellyfin server. Upon trying to play HEVC Video through Google Chrome or Android App, I get the "Playback failed due to a fatal player error."  HEVC Video plays fine through Firefox and Android TV app via transcoding. I have tested Google Chrome on multiple computers. The failure does not produce a transcoding log in Jellyfin. Below is the normal Jellyfin log. I have tried with both hardware encoding enabled and disabled.



    [2024-05-24 10:30:26.430 -04:00] [INF] User policy for "winthryth". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2024-05-24 10:30:26.930 -04:00] [INF] User policy for "winthryth". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2024-05-24 10:30:26.961 -04:00] [INF] User policy for "winthryth". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2024-05-24 10:30:27.015 -04:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.9.2" playing "Hammerscale". Stopped at "0" ms
    [2024-05-24 10:30:29.905 -04:00] [INF] WS "192.168.1.1" closed
    [2024-05-24 10:30:30.277 -04:00] [INF] WS "192.168.1.1" request

    Setup
    Jellyfin 10.9.2 on Ubuntu 22.04.4 LTS
    GPU: Intel Arc A380 with Intel QuickSync Enabled
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    Messages In This Thread
    Google Chrome Won't Play HEVC Video - by Winthryth - 2024-05-24, 02:35 PM
    RE: Google Chrome Won't Play HEVC Video - by TheDreadPirate - 2024-05-24, 02:38 PM
    RE: Google Chrome Won't Play HEVC Video - by Winthryth - 2024-05-24, 02:50 PM
    RE: Google Chrome Won't Play HEVC Video - by TheDreadPirate - 2024-05-24, 03:10 PM
    RE: Google Chrome Won't Play HEVC Video - by Efficient_Good_5784 - 2024-05-24, 03:17 PM
    RE: Google Chrome Won't Play HEVC Video - by TheDreadPirate - 2024-05-24, 03:22 PM
    RE: Google Chrome Won't Play HEVC Video - by Winthryth - 2024-05-24, 05:10 PM
    RE: Google Chrome Won't Play HEVC Video - by TheDreadPirate - 2024-05-24, 05:15 PM
    RE: Google Chrome Won't Play HEVC Video - by Winthryth - 2024-05-24, 05:52 PM
    RE: Google Chrome Won't Play HEVC Video - by TheDreadPirate - 2024-05-24, 06:07 PM
    RE: Google Chrome Won't Play HEVC Video - by Winthryth - 2024-05-24, 07:08 PM

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