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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting cant watch 4k videos fatal player error

     
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    cant watch 4k videos fatal player error

    when playing a 4k HEVC video a pop up with Playback error: Playback failed due to a fatal player error.
    fflam
    Offline

    Junior Member

    Posts: 17
    Threads: 2
    Joined: 2024 Jul
    Reputation: 0
    #4
    2024-07-24, 04:13 AM
    Reverted Proxmox back to kernel 6.8.4-3-pve, it seems going forward is not a good option for Proxmox as the ZFS file system they use is not supported in the new kernels (I think bit over my head there). It seems to work... for most videos...

    For anyone with this issue in the future, here are the commands to revert to an older Kernel.

    Code:
    #list current kernels on your server
    proxmox-boot-tool kernel list

    #if the kernel you want is NOT listed
    #in my case I wanted pve-kernel-6.8.4-3-pve
    apt install pve-kernel-<kernel version you want>

    #add the new kernel to the list of kernels
    #in my case kernel version was 6.8.4-3-pve
    proxmox-boot-tool kernel add <kernel version>

    #on reboot load the new kernel ONCE (this way if it does not work, or fails some how a reboot will revert to a good kernel)
    proxmox-boot-tool kernel pin <kernel version> --next-boot

    #refresh the boot tool to make the change to boot records.
    #note: the proxmox docs tell you to refresh, however the tool asked me to refresh. I refreshed by hand anyways
    proxmox-boot-tool refresh

    then reboot your system

    #if you want to make the kernel used permanently (until you change it)
    proxmox-boot-tool kernel pin <kernel version>

    #to removed a pin kernel and let the system use the newest kernel
    proxmox-boot-tool kernel unpin


    Now like i said most of the videos work, slight delay when they start, but I am sure that's just what you get with transcending. not really an issue.

    the real issue is 1 video file is stuck in a black screen with the loading circle constantly spinning. The video loads and plays in the Jellyfin app but not in the web player (have not checked other devices yet).

    FFmpeg log

    Code:
    {"Protocol":0,"Id":"e20b8ead2521ad0eaa21ba1368296043","Path":"/mnt/movies/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":9186607387,"Name":"Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC","IsRemote":false,"ETag":"26c3a941486d33795ca8e8382ed0c684","RunTimeTicks":74856870000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"subrip","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"Undefined - SUBRIP - External","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":0,"Width":0,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":0,"Score":null,"IsExternal":true,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":"/mnt/movies/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC.srt","PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"hevc","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":2,"VideoRangeType":2,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"4K HEVC HDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":9817784,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1608,"Width":3840,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"Profile":"Main 10","Type":1,"AspectRatio":"2.40:1","Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":186,"IsAnamorphic":false},{"Codec":"ac3","CodecTag":null,"Language":"jpn","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Japanese - Dolby Digital - 5.1 - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":640000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":10457784,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

    /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -init_hw_device vaapi=va:,kernel_driver=i915,driver=iHD -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -noautorotate -i file:"/mnt/movies/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC.mkv" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_qsv -low_power 1 -preset veryfast -look_ahead 0 -b:v 16362973 -maxrate 16362973 -bufsize 32725946 -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,scale_vaapi=w=1920:h=804:extra_hw_frames=24,hwmap=derive_device=opencl,tonemap_opencl=format=nv12:p=bt709:t=bt709:m=bt709:tonemap=bt2390:peak=100:desat=0,hwmap=derive_device=qsv:reverse=1:extra_hw_frames=16,format=qsv" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "f096d4d32b1156dd1e2f3a104e1f48a0-1.mp4" -start_number 0 -hls_segment_filename "/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a0%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a0.m3u8"


    ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
      built with gcc 12 (Debian 12.2.0-14)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      58.  2.100 / 58.  2.100
      libavcodec    60.  3.100 / 60.  3.100
      libavformat    60.  3.100 / 60.  3.100
      libavdevice    60.  1.100 / 60.  1.100
      libavfilter    9.  3.100 /  9.  3.100
      libswscale      7.  1.100 /  7.  1.100
      libswresample  4. 10.100 /  4. 10.100
      libpostproc    57.  1.100 / 57.  1.100
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    Input #0, matroska,webm, from 'file:/mnt/movies/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC/Godzilla.Minus.One.2023.UHD.BDRIP.x265.HDR.AC3-AOC.mkv':
      Metadata:
        encoder        : libebml v1.4.5 + libmatroska v1.7.1
        creation_time  : 2024-05-02T21:37:42.000000Z
        MOVIE/ENCODER  : HandBrake 1.7.3 2024021000
      Duration: 02:04:45.69, start: 0.000000, bitrate: 9817 kb/s
      Chapters:
        Chapter #0:0: start 0.000000, end 7.090000
          Metadata:
            title          : Chapter 1
        Chapter #0:1: start 7.090000, end 794.294000
          Metadata:
            title          : Chapter 2
        Chapter #0:2: start 794.294000, end 1200.658000
          Metadata:
            title          : Chapter 3
        Chapter #0:3: start 1200.658000, end 1824.573000
          Metadata:
            title          : Chapter 4
        Chapter #0:4: start 1824.573000, end 2686.601000
          Metadata:
            title          : Chapter 5
        Chapter #0:5: start 2686.601000, end 3141.013000
          Metadata:
            title          : Chapter 6
        Chapter #0:6: start 3141.013000, end 3935.014000
          Metadata:
            title          : Chapter 7
        Chapter #0:7: start 3935.014000, end 4485.314000
          Metadata:
            title          : Chapter 8
        Chapter #0:8: start 4485.314000, end 4672.710000
          Metadata:
            title          : Chapter 9
        Chapter #0:9: start 4672.710000, end 5135.005000
          Metadata:
            title          : Chapter 10
        Chapter #0:10: start 5135.005000, end 5774.143000
          Metadata:
            title          : Chapter 11
        Chapter #0:11: start 5774.143000, end 7131.875000
          Metadata:
            title          : Chapter 12
        Chapter #0:12: start 7131.875000, end 7483.685000
          Metadata:
            title          : Chapter 13
        Chapter #0:13: start 7483.685000, end 7485.687000
          Metadata:
            title          : Chapter 14
      Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv, bt2020nc/bt2020/smpte2084), 3840x1608 [SAR 1:1 DAR 160:67], 23.98 fps, 23.98 tbr, 1k tbn (default)
        Metadata:
          BPS            : 9176396
          DURATION        : 02:04:45.687000000
          NUMBER_OF_FRAMES: 179477
          NUMBER_OF_BYTES : 8586454453
          _STATISTICS_WRITING_APP: mkvmerge v83.0 ('Circle Of Friends') 64-bit
          _STATISTICS_WRITING_DATE_UTC: 2024-05-02 21:37:42
          _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:1(jpn): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)
        Metadata:
          BPS            : 640000
          DURATION        : 02:04:38.208000000
          NUMBER_OF_FRAMES: 233694
          NUMBER_OF_BYTES : 598256640
          _STATISTICS_WRITING_APP: mkvmerge v83.0 ('Circle Of Friends') 64-bit
          _STATISTICS_WRITING_DATE_UTC: 2024-05-02 21:37:42
          _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream mapping:
      Stream #0:0 -> #0:0 (hevc (native) -> h264 (h264_qsv))
      Stream #0:1 -> #0:1 (ac3 (native) -> aac (libfdk_aac))
    Press [q] to stop, [?] for help
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a0-1.mp4' for writing
    Output #0, hls, to '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a0.m3u8':
      Metadata:
        encoder        : Lavf60.3.100
      Stream #0:0: Video: h264, qsv(tv, bt709, progressive), 1920x804 [SAR 1:1 DAR 160:67], q=2-31, 16362 kb/s, 23.98 fps, 24k tbn (default)
        Metadata:
          encoder        : Lavc60.3.100 h264_qsv
        Side data:
          cpb: bitrate max/min/avg: 16362973/0/16362973 buffer size: 32725946 vbv_delay: N/A
      Stream #0:1: Audio: aac, 48000 Hz, stereo, s16, 256 kb/s (default)
        Metadata:
          encoder        : Lavc60.3.100 libfdk_aac
    frame=  154 fps=0.0 q=12.0 size=N/A time=00:00:00.66 bitrate=N/A speed=0.927x   
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a00.mp4' for writing
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a01.mp4' for writing
    [mp4 @ 0x631de74ffe40] Track 1 starts with a nonzero dts 334288, while the moov already has been written. Set the delay_moov flag to handle this case.
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a02.mp4' for writing
    frame=  280 fps=229 q=17.0 size=N/A time=00:00:05.95 bitrate=N/A speed=4.88x   
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a03.mp4' for writing
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a04.mp4' for writing
    frame=  430 fps=250 q=14.0 size=N/A time=00:00:12.31 bitrate=N/A speed=7.15x   
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a05.mp4' for writing
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a06.mp4' for writing
    [hls @ 0x631de747f180] Opening '/var/cache/jellyfin/transcodes/f096d4d32b1156dd1e2f3a104e1f48a07.mp4' for writing
    frame=  607 fps=273 q=16.0 size=N/A time=00:00:19.65 bitrate=N/A speed=8.85x   

    I can now see the gpu working with intel_gpu_top, and there are .mp4 files being generated in the transcode directory.

    Again thank you for the help, If you would like me to open another post with this 2nd issue i would be happy to.
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    Messages In This Thread
    cant watch 4k videos fatal player error - by fflam - 2024-07-24, 02:11 AM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 02:42 AM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 02:48 AM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:13 AM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 01:17 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:20 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 03:31 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:36 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 03:42 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:45 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 03:49 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:54 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 04:00 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:07 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 04:16 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:26 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 04:39 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:46 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 06:35 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 07:41 PM

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