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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting cant watch 4k videos fatal player error

     
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    cant watch 4k videos fatal player error

    when playing a 4k HEVC video a pop up with Playback error: Playback failed due to a fatal player error.
    fflam
    Offline

    Junior Member

    Posts: 17
    Threads: 2
    Joined: 2024 Jul
    Reputation: 0
    #8
    2024-07-24, 03:36 PM
    I might be missing something, but there is no jellyfin###.log file like there has been in the past.

    Code:
    root@Jellyfin:/var/log/jellyfin# ls -lha
    total 424K
    drwxr-x--- 2 jellyfin adm        23 Jul 24 15:13 .
    drwxr-xr-x 7 root    root      15 Jul 12 00:38 ..
    -rw-r--r-- 1 jellyfin jellyfin  19K Jul 24 07:11 FFmpeg.DirectStream-2024-07-24_07-11-27_5610ca25f1a21b8d10b4b10f20c774e2_bde5b911.log
    -rw-r--r-- 1 jellyfin jellyfin  95K Jul 24 05:40 FFmpeg.Transcode-2024-07-24_05-40-31_8a7412f7628d4a13c4e2e88cb1cf54c8_01c1058e.log
    -rw-r--r-- 1 jellyfin jellyfin  83K Jul 24 05:40 FFmpeg.Transcode-2024-07-24_05-40-37_8a7412f7628d4a13c4e2e88cb1cf54c8_3a05166e.log
    -rw-r--r-- 1 jellyfin jellyfin  21K Jul 24 08:45 FFmpeg.Transcode-2024-07-24_08-45-26_e20b8ead2521ad0eaa21ba1368296043_0d6f138c.log
    -rw-r--r-- 1 jellyfin jellyfin 193K Jul 24 08:54 FFmpeg.Transcode-2024-07-24_08-45-53_e20b8ead2521ad0eaa21ba1368296043_a824967b.log
    -rw-r--r-- 1 jellyfin jellyfin  66K Jul 24 14:58 FFmpeg.Transcode-2024-07-24_14-57-06_e20b8ead2521ad0eaa21ba1368296043_9a5234be.log
    -rw-r--r-- 1 jellyfin jellyfin 128K Jul 24 15:01 FFmpeg.Transcode-2024-07-24_14-58-23_e20b8ead2521ad0eaa21ba1368296043_a8f43833.log
    -rw-r--r-- 1 jellyfin jellyfin 408K Jul 24 15:12 FFmpeg.Transcode-2024-07-24_15-00-52_e20b8ead2521ad0eaa21ba1368296043_2ca6a5ce.log
    -rw-r--r-- 1 jellyfin jellyfin  18K Jul 24 15:03 FFmpeg.Transcode-2024-07-24_15-03-13_e20b8ead2521ad0eaa21ba1368296043_6f599057.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:03 FFmpeg.Transcode-2024-07-24_15-03-32_e20b8ead2521ad0eaa21ba1368296043_977b7583.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:03 FFmpeg.Transcode-2024-07-24_15-03-43_e20b8ead2521ad0eaa21ba1368296043_2b2360b0.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:04 FFmpeg.Transcode-2024-07-24_15-03-59_e20b8ead2521ad0eaa21ba1368296043_f4a480ab.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:04 FFmpeg.Transcode-2024-07-24_15-04-10_e20b8ead2521ad0eaa21ba1368296043_ccdacf34.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:04 FFmpeg.Transcode-2024-07-24_15-04-21_e20b8ead2521ad0eaa21ba1368296043_1f2cde4f.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:05 FFmpeg.Transcode-2024-07-24_15-05-08_e20b8ead2521ad0eaa21ba1368296043_ec852768.log
    -rw-r--r-- 1 jellyfin jellyfin  29K Jul 24 15:06 FFmpeg.Transcode-2024-07-24_15-05-18_e20b8ead2521ad0eaa21ba1368296043_beb45a5f.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:05 FFmpeg.Transcode-2024-07-24_15-05-40_e20b8ead2521ad0eaa21ba1368296043_c11f3243.log
    -rw-r--r-- 1 jellyfin jellyfin  17K Jul 24 15:06 FFmpeg.Transcode-2024-07-24_15-05-50_e20b8ead2521ad0eaa21ba1368296043_17aa600e.log
    -rw-r--r-- 1 jellyfin jellyfin  15K Jul 24 15:06 FFmpeg.Transcode-2024-07-24_15-06-09_e20b8ead2521ad0eaa21ba1368296043_3307a722.log
    -rw-r--r-- 1 jellyfin jellyfin 457K Jul 24 15:29 FFmpeg.Transcode-2024-07-24_15-12-48_e20b8ead2521ad0eaa21ba1368296043_72b5c464.log
    -rw-r--r-- 1 jellyfin jellyfin  14K Jul 24 15:13 FFmpeg.Transcode-2024-07-24_15-13-05_e20b8ead2521ad0eaa21ba1368296043_2b7f3b9b.log
    root@Jellyfin:/var/log/jellyfin#

    am i missing something?
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    Users browsing this thread: 2 Guest(s)


    Messages In This Thread
    cant watch 4k videos fatal player error - by fflam - 2024-07-24, 02:11 AM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 02:42 AM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 02:48 AM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:13 AM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 01:17 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:20 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 03:31 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:36 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 03:42 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:45 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 03:49 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 03:54 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 04:00 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:07 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 04:16 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:26 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 04:39 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 04:46 PM
    RE: cant watch 4k videos fatal player error - by TheDreadPirate - 2024-07-24, 06:35 PM
    RE: cant watch 4k videos fatal player error - by fflam - 2024-07-24, 07:41 PM

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