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    Jellyfin Forum Support Troubleshooting Source error

     
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    Source error

    Unable to play some videos (Source error)
    hagenlund
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    Posts: 5
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    Country:Norway
    #3
    2023-08-26, 10:23 AM (This post was last modified: 2023-08-26, 11:06 AM by hagenlund. Edited 3 times in total.)
    (2023-08-26, 09:43 AM)Venson Wrote: Hey @hagenlund

    The line:
    file:E:\Videos\video.mkv: Permission denied

    Says it all. Jellyfin (i assume runs as a service) does not have permission to access the media file. You have to give the user that runs jellyfin the rights to access those media files for it to play the media.

    That's weird, I can play other files in the same subfolder without any issues. Looking at the permissions of the file and folder, the "everyone" group is listed with full control. I'm not seeing any difference in the permissions when I compare a working file to a non-working one.

    I'm running Jellyfin as an application, and I'm not seeing any Jellyfin services in the Services MMC, I assume that means it's running in my user context. I've now given my own account full rights as well, restarted Jellyfin and rescanned the library, but I'm still seeing the same error. 
    I've also copied the file to the root library folder and renamed it to something else, still the same.

    I'm sure you're on the right track, but at this point I'm stumped. Any ideas?
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    Messages In This Thread
    Source error - by hagenlund - 2023-08-26, 09:16 AM
    RE: Source error - by Venson - 2023-08-26, 09:43 AM
    RE: Source error - by hagenlund - 2023-08-26, 10:23 AM
    RE: Source error - by TheDreadPirate - 2023-08-26, 03:46 PM
    RE: Source error - by hagenlund - 2023-08-26, 10:50 PM
    RE: Source error - by Venson - 2023-08-27, 01:29 PM

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