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    Jellyfin Forum Support Troubleshooting SOLVED: MKV files arbitrarily not playing

     
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    SOLVED: MKV files arbitrarily not playing

    MKV files don't play in either the browser or the jellyfin windows client.
    devvphil
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    Posts: 4
    Threads: 1
    Joined: 2024 Sep
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    #1
    2024-09-01, 11:30 PM (This post was last modified: 2024-09-02, 04:27 PM by devvphil. Edited 2 times in total.)
    There is a completely arbitrary chance that an MKV file in my movie/show library will not work. Even files that used to play are just broken now. I know the browser version will have it's issues, but even the windows client?
    The library sits on my NAS and I can play the files directly from it just fine with vlc or any other player. 
    've been pretty frustated about this for the past week. You'd think an app like this, geared towards media consumption, would not completely shit the bed when it comes to files that every media player on the internet knows how to handle.
    I've enabled everything related to transcoding in the settings and hardware accel is turned off since none of it seems work on the NAS CPU. I'm relatively new to homelab stuff, only built the server a couple months ago so I'm still pretty inexperienced.

    NAS specs:
    OS: TrueNas Scale 24.04.1.1
    CPU: Ryzen 4600G with integrated graphics
    No gpu

    PC specs:
    CPU: Ryzen 7 7700X
    GPU: RTX 3090

    Laptop specs:
    CPU: Ryzen 5 5600H
    GPU: RTX 3060

    Jellyfin server version: 10.9.10

    I gathered this log when jellyfin attempts to play a file and attached the full log as a text file.
    I also attached an ffmpeg log.
    Code:
    2024-09-02T01:08:21.090472909+02:00 [01:08:21] [INF] [32] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -ss 00:00:12.000 -f matroska -noautorotate -i file:"/mnt/media/Series/Arknights/Season 1/Arknights.S01E03.Escort.1080p.CR.WEB-DL.DDP5.1.H.264-ZigZag.mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 libx265 -tag:v:0 hvc1 -preset veryfast -crf 28 -maxrate 4921264 -bufsize 9842528 -x265-params:0 no-info=1 -force_key_frames:0 "expr:gte(t,n_forced*3)" -bf 0 -vf "setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale=trunc(min(max(iw\,ih*a)\,1920)/2)*2:trunc(ow/a/2)*2,format=yuv420p" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 4 -hls_segment_filename "/cache/transcodes/9aacdba0b01fd2112f48cd34c91d15c3%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/cache/transcodes/9aacdba0b01fd2112f48cd34c91d15c3.m3u8"
    2024-09-02T01:08:21.569663565+02:00 [01:08:21] [INF] [18] Emby.Server.Implementations.HttpServer.WebSocketManager: WS 100.78.5.83 closed
    2024-09-02T01:08:23.742753953+02:00 [01:08:23] [ERR] [28] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 243
    2024-09-02T01:08:23.805236033+02:00 [01:08:23] [ERR] [28] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL GET /videos/51ffb75c-1a01-422d-f195-365545f95eb2/hls1/main/4.ts.
    2024-09-02T01:08:23.805306275+02:00 MediaBrowser.Common.FfmpegException: FFmpeg exited with code 243


    Attached Files
    .txt   jellyfin_jellyfin-6f58c984ff-g2drx_jellyfin.txt (Size: 114.55 KB / Downloads: 67)
    .txt   ffmpeglog.txt (Size: 23.19 KB / Downloads: 78)
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    Messages In This Thread
    MKV files arbitrarily not playing - by devvphil - 2024-09-01, 11:30 PM
    RE: MKV files arbitrarily not playing - by TheDreadPirate - 2024-09-02, 12:17 AM
    RE: MKV files arbitrarily not playing - by devvphil - 2024-09-02, 12:26 AM
    RE: MKV files arbitrarily not playing - by devvphil - 2024-09-02, 12:38 AM
    RE: MKV files arbitrarily not playing - by TheDreadPirate - 2024-09-02, 12:40 AM
    RE: MKV files arbitrarily not playing - by devvphil - 2024-09-02, 12:43 AM
    RE: MKV files arbitrarily not playing - by TheDreadPirate - 2024-09-03, 02:37 PM

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