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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting 4k HEVC Playback Issues in Browser

     
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    4k HEVC Playback Issues in Browser

    tbrewst
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    Junior Member

    Posts: 4
    Threads: 1
    Joined: 2024 Sep
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    #1
    2024-09-05, 04:07 PM (This post was last modified: 2024-09-05, 04:11 PM by Efficient_Good_5784. Edited 2 times in total.)
    I'm having an issue getting 4K HEVC movies to play in browser on an M1 Macbook Pro and an older Samsung TV. 

    I'm not having playback issues on my phone, my Intel Macbook, or my LG TV.

    In Chrome, it gives me the fatal error notification.

    In Safari, it endlessly loads.

    Here's the log where it's clear there's an error, I just don't know how to proceed:

    ffmpeg version 6.0.1-Jellyfin Copyright © 2000-2023 the FFmpeg developers

      built with gcc 12 (Debian 12.2.0-14)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      58.  2.100 / 58.  2.100
      libavcodec     60.  3.100 / 60.  3.100
      libavformat    60.  3.100 / 60.  3.100
      libavdevice    60.  1.100 / 60.  1.100
      libavfilter     9.  3.100 /  9.  3.100
      libswscale      7.  1.100 /  7.  1.100
      libswresample   4. 10.100 /  4. 10.100
      libpostproc    57.  1.100 / 57.  1.100
    libva info: VA-API version 1.22.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_22
    libva info: va_openDriver() returns 0
    [AVHWDeviceContext @ 0x558802d44e40] Failed to get number of OpenCL platforms: -1001.
    Device creation failed: -19.
    Failed to set value 'opencl=ocl@va' for option 'init_hw_device': No such device
    Error parsing global options: No such device
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    Messages In This Thread
    4k HEVC Playback Issues in Browser - by tbrewst - 2024-09-05, 04:07 PM
    RE: 4k HEVC Playback Issues in Browser - by Efficient_Good_5784 - 2024-09-05, 04:13 PM
    RE: 4k HEVC Playback Issues in Browser - by TheDreadPirate - 2024-09-05, 04:14 PM
    RE: 4k HEVC Playback Issues in Browser - by tbrewst - 2024-09-05, 04:34 PM
    RE: 4k HEVC Playback Issues in Browser - by TheDreadPirate - 2024-09-05, 04:39 PM
    RE: 4k HEVC Playback Issues in Browser - by tbrewst - 2024-09-05, 04:43 PM
    RE: 4k HEVC Playback Issues in Browser - by TheDreadPirate - 2024-09-05, 04:48 PM
    RE: 4k HEVC Playback Issues in Browser - by tbrewst - 2024-09-05, 04:57 PM

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