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    Jellyfin Forum Support Troubleshooting SOLVED: "Playback failed due to a fatal player error." (Only in Firefox)

     
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    SOLVED: "Playback failed due to a fatal player error." (Only in Firefox)

    Can't play some media, but this only occurs in Firefox
    DeNewGuy
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Oct
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    #17
    2024-10-20, 11:08 PM (This post was last modified: 2024-10-20, 11:09 PM by DeNewGuy. Edited 1 time in total.)
    (2024-10-13, 03:44 PM)TheDreadPirate Wrote: Did you setup low power encoding?

    https://jellyfin.org/docs/general/admini...e-on-linux

    Also, since you're using a backport kernel, did you also install all the kernel header, module, and firmware packages?

    My apologies for the late response, but when trying to follow the steps in the link you sent, I'm stuck on step 4.
    When using sudo dmesg | grep i915
    I get the following:
    Code:
    [    1.446714] i915 0000:03:00.0: [drm] VT-d active for gfx access
    [    1.446731] i915 0000:03:00.0: vgaarb: deactivate vga console
    [    1.446745] i915 0000:03:00.0: [drm] Local memory IO size: 0x00000001fc000000
    [    1.446746] i915 0000:03:00.0: [drm] Local memory available: 0x00000001fc000000
    [    1.459440] i915 0000:03:00.0: vgaarb: VGA decodes changed: olddecodes=io+mem,decodes=io+mem:owns=none
    [    1.460043] i915 0000:03:00.0: firmware: direct-loading firmware i915/dg2_guc_70.bin
    [    1.461236] i915 0000:03:00.0: firmware: direct-loading firmware i915/dg2_huc_gsc.bin
    [    1.462730] i915 0000:03:00.0: firmware: direct-loading firmware i915/dg2_dmc_ver2_08.bin
    [    1.464701] i915 0000:03:00.0: [drm] Finished loading DMC firmware i915/dg2_dmc_ver2_08.bin (v2.8)
    [    1.469020] i915 0000:03:00.0: [drm] GT0: GuC firmware i915/dg2_guc_70.bin version 70.29.2
    [    1.469021] i915 0000:03:00.0: [drm] GT0: HuC firmware i915/dg2_huc_gsc.bin version 7.10.16
    [    1.478411] i915 0000:03:00.0: [drm] GT0: GUC: submission enabled
    [    1.478413] i915 0000:03:00.0: [drm] GT0: GUC: SLPC enabled
    [    1.478626] i915 0000:03:00.0: [drm] GT0: GUC: RC enabled
    [    1.493811] [drm] Initialized i915 1.6.0 20230929 for 0000:03:00.0 on minor 0
    [    1.494437] i915 display info: display version: 13
    [    1.494438] i915 display info: cursor_needs_physical: no
    [    1.494439] i915 display info: has_cdclk_crawl: no
    [    1.494439] i915 display info: has_cdclk_squash: yes
    [    1.494440] i915 display info: has_ddi: yes
    [    1.494440] i915 display info: has_dp_mst: yes
    [    1.494440] i915 display info: has_dsb: yes
    [    1.494441] i915 display info: has_fpga_dbg: yes
    [    1.494441] i915 display info: has_gmch: no
    [    1.494441] i915 display info: has_hotplug: yes
    [    1.494442] i915 display info: has_hti: no
    [    1.494442] i915 display info: has_ipc: yes
    [    1.494442] i915 display info: has_overlay: no
    [    1.494443] i915 display info: has_psr: yes
    [    1.494443] i915 display info: has_psr_hw_tracking: no
    [    1.494444] i915 display info: overlay_needs_physical: no
    [    1.494444] i915 display info: supports_tv: no
    [    1.494444] i915 display info: has_hdcp: yes
    [    1.494445] i915 display info: has_dmc: yes
    [    1.494445] i915 display info: has_dsc: yes
    [    1.494502] i915 0000:03:00.0: [drm] Cannot find any crtc or sizes
    [    1.494548] i915 0000:03:00.0: [drm] Cannot find any crtc or sizes
    [    1.494566] i915 0000:03:00.0: [drm] Cannot find any crtc or sizes
    [    2.252804] snd_hda_intel 0000:04:00.0: bound 0000:03:00.0 (ops i915_audio_component_bind_ops [i915])
    [    2.594916] i915 0000:03:00.0: [drm] GT0: HuC: authenticated for all workloads
    [    2.594922] mei_pxp i915.mei-gsc.768-fbf6fcf1-96cf-4e2e-a6a6-1bab8cbe36b1: bound 0000:03:00.0 (ops i915_pxp_tee_component_ops [i915])


    And when using:
    Code:
    sudo cat /sys/kernel/debug/dri/0/gt/uc/guc_info
    sudo cat /sys/kernel/debug/dri/0/gt/uc/huc_info
    And
    Code:
    sudo cat /sys/kernel/debug/dri/1/gt/uc/guc_info
    sudo cat /sys/kernel/debug/dri/1/gt/uc/huc_info
    And
    Code:
    sudo cat /sys/kernel/debug/dri/0/i915_guc_load_status
    sudo cat /sys/kernel/debug/dri/0/i915_huc_load_status
    I get the following:
    "No such file or directory"
    When using ls in the /sys/kernel/debug/dri/ I get:
    Code:
    lrwxrwxrwx  1 root root 0 Oct 21 00:51 0 -> 0000:03:00.0
    drwxr-xr-x 16 root root 0 Oct 21 00:51 0000:03:00.0
    lrwxrwxrwx  1 root root 0 Oct 21 00:51 128 -> 0000:03:00.0

    Any suggestions on what I'm doing incorrectly?

    Kind regards

    P.S. My apologies for my incompetence.
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    Messages In This Thread
    "Playback failed due to a fatal player error." (Only in Firefox) - by DeNewGuy - 2024-10-11, 08:59 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-11, 09:18 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by DeNewGuy - 2024-10-12, 11:50 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-13, 12:52 AM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by DeNewGuy - 2024-10-13, 06:57 AM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-13, 03:44 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by DeNewGuy - 2024-10-13, 05:39 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by DeNewGuy - 2024-10-20, 11:08 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by altair - 2024-10-19, 10:36 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-19, 10:48 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by altair - 2024-10-19, 10:59 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-19, 11:11 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by altair - 2024-10-20, 12:07 AM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-20, 12:18 AM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by altair - 2024-10-20, 02:26 AM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-20, 03:12 AM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by altair - 2024-10-20, 01:34 PM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by TheDreadPirate - 2024-10-21, 12:12 AM
    RE: "Playback failed due to a fatal player error." (Only in Firefox) - by DeNewGuy - 2024-10-21, 01:02 PM

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