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    Jellyfin Forum Support Troubleshooting playback shows blank screen on Google TV Streamer

     
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    playback shows blank screen on Google TV Streamer

    vertebrae
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    Junior Member

    Posts: 5
    Threads: 1
    Joined: 2024 Oct
    Reputation: 0
    Country:United States
    #4
    2024-10-25, 12:34 AM
    There seem to be two different problems.

    1) The magenta screen. When this happens, trying to fast forward or rewind does not display the overlay, and it's basically frozen until I hit the back button and wait a few seconds. The files with the frozen magenta screen indeed have both Dolby Vision and HDR10+. This seems to be the same issue as the known bug linked in comment #4. I started playing about 10 different 4K videos, and only two had this problem

    2) The black screen: stuck in pause mode. This affects all but one of the 4K videos I tried. Unlike with the magenta screen, when I use the left/right arrows, the overlay displays, and it fast forwards and rewinds. However, it is stuck forever on the frame without playing. So basically, the reason that it initially shows a black screen is that it's stuck on the first frame. When I fast forward, it shows the frame I fast forwarded to, but it doesn't actually play. In other words, it's basically paused, and trying to pause/unpause toggles the play/pause icon, but it never starts playing.

    This second problem is happening for all but 1 of the 4K videos I tried to play. None of these files had both Dolby Vision and HDR10+, and the player behavior is different, so it definitely seems to be a different issue than the first one.

    All but one of the 1080p videos I tried to play worked fine. The one problematic 1080p video had the black screen (stuck in pause mode) behavior in the player.

    I'll share a few instances of mediainfo here.

    This is the 1080p video that has the black screen issue:

    Quote:Container: mkv

    Video
    Title: 1080p H264 SDR
    Codec: H264
    AVC: Yes
    Profile: High
    Level: 41
    Resolution: 1920x960
    Aspect ratio: 2:1
    Interlaced: No
    Framerate: 23.976042
    Bitrate: 22212 kbps
    Bit depth: 8 bit
    Video range: SDR
    Video range type: SDR
    Color space: bt709
    Pixel format: yuv420p
    Ref frames: 1
    NAL: 4

    Audio
    Title: French Dolby Atmos 7.1 - TRUEHD - Default
    Language: fre
    Codec: TRUEHD
    Layout: 7.1
    Channels: 8 ch
    Bitrate: 2794 kbps
    Sample rate: 48000 Hz
    Bit depth: 24 bit
    Default: Yes
    Forced: No
    External: No

    Subtitle
    Title: French Forced SRT - Default - SUBRIP
    Language: fre
    Codec: SUBRIP
    Default: Yes
    Forced: No
    External: No

    Audio
    Title: French AC3 5.1 - Dolby Digital
    Language: fre
    Codec: AC3
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 640 kbps
    Sample rate: 48000 Hz
    Default: No
    Forced: No
    External: No

    Audio
    Title: English Dolby Atmos 7.1 - TRUEHD
    Language: eng
    Codec: TRUEHD
    Layout: 7.1
    Channels: 8 ch
    Bitrate: 2883 kbps
    Sample rate: 48000 Hz
    Bit depth: 24 bit
    Default: No
    Forced: No
    External: No

    Audio
    Title: English AC3 5.1 - Dolby Digital
    Language: eng
    Codec: AC3
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 640 kbps
    Sample rate: 48000 Hz
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: French SRT - SUBRIP
    Language: fre
    Codec: SUBRIP
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: French Forced SUP - PGSSUB
    Language: fre
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: French SUP - PGSSUB
    Language: fre
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: English SUP - PGSSUB
    Language: eng
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    This is the one 4K video that worked:

    Quote:Container: mkv

    Video
    Title: redacted
    Codec: HEVC
    Profile: Main 10
    Level: 153
    Resolution: 3840x1600
    Aspect ratio: 2.40:1
    Interlaced: No
    Framerate: 23.976025
    Bitrate: 31142 kbps
    Bit depth: 10 bit
    Video range: HDR
    Video range type: HDR10
    Color space: bt2020nc
    Color transfer: smpte2084
    Color primaries: bt2020
    Pixel format: yuv420p10le
    Ref frames: 1

    Audio
    Title: English - DTS-HD MA - 5.1 - Default
    Language: eng
    Codec: DTS
    Profile: DTS-HD MA
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 3453 kbps
    Sample rate: 48000 Hz
    Bit depth: 24 bit
    Default: Yes
    Forced: No
    External: No

    Audio
    Title: redacted
    Language: eng
    Codec: AC3
    Layout: stereo
    Channels: 2 ch
    Bitrate: 224 kbps
    Sample rate: 48000 Hz
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: English - PGSSUB
    Language: eng
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Chi - PGSSUB
    Language: chi
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Chi - PGSSUB
    Language: chi
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Cze - PGSSUB
    Language: cze
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Danish - PGSSUB
    Language: dan
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Dut - PGSSUB
    Language: dut
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Finnish - PGSSUB
    Language: fin
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Fre - PGSSUB
    Language: fre
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Ger - PGSSUB
    Language: ger
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Italian - PGSSUB
    Language: ita
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Japanese - PGSSUB
    Language: jpn
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Korean - PGSSUB
    Language: kor
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Norwegian - PGSSUB
    Language: nor
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Polish - PGSSUB
    Language: pol
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Spanish - PGSSUB
    Language: spa
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Spanish - PGSSUB
    Language: spa
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Swedish - PGSSUB
    Language: swe
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Thai - PGSSUB
    Language: tha
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: English - PGSSUB
    Language: eng
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Fre - PGSSUB
    Language: fre
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Ger - PGSSUB
    Language: ger
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Italian - PGSSUB
    Language: ita
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Japanese - PGSSUB
    Language: jpn
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Spanish - PGSSUB
    Language: spa
    Codec: PGSSUB
    Default: No
    Forced: No
    External: No

    This is one of the 4K videos with the black screen / pause issue:

    Quote:Container: mkv

    Video
    Title: 4K HEVC SDR
    Codec: HEVC
    AVC: No
    Profile: Main 10
    Level: 153
    Resolution: 3840x1606
    Aspect ratio: 2.40:1
    Anamorphic: No
    Interlaced: No
    Framerate: 23.976025
    Bitrate: 21457 kbps
    Bit depth: 10 bit
    Video range: SDR
    Video range type: SDR
    Pixel format: yuv420p10le
    Ref frames: 1

    Audio
    Title: Engelsk - Dolby TrueHD/Atmos Audio / 7.1 / 48 kHz / 7347 kbps / 24-bit - English - Default
    Language: eng
    Codec: TRUEHD
    AVC: No
    Profile: Dolby TrueHD + Dolby Atmos
    Layout: 7.1
    Channels: 8 ch
    Bitrate: 7350 kbps
    Sample rate: 48000 Hz
    Bit depth: 24 bit
    Default: Yes
    Forced: No
    External: No

    Audio
    Title: Dansk AC-3 DD 5.1 - Danish - Dolby Digital - Default
    Language: dan
    Codec: AC3
    AVC: No
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 384 kbps
    Sample rate: 48000 Hz
    Default: Yes
    Forced: No
    External: No

    Audio
    Title: Finsk AC-3 DD 5.1 - Finnish - Dolby Digital - Default
    Language: fin
    Codec: AC3
    AVC: No
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 384 kbps
    Sample rate: 48000 Hz
    Default: Yes
    Forced: No
    External: No

    Audio
    Title: Norsk AC-3 DD 5.1 - Norwegian - Dolby Digital - Default
    Language: nor
    Codec: AC3
    AVC: No
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 384 kbps
    Sample rate: 48000 Hz
    Default: Yes
    Forced: No
    External: No

    Audio
    Title: Svensk AC-3 DD 5.1 - Swedish - Dolby Digital - Default
    Language: swe
    Codec: AC3
    AVC: No
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 384 kbps
    Sample rate: 48000 Hz
    Default: Yes
    Forced: No
    External: No

    Audio
    Title: Engelsk - Dolby Digital Audio / 5.1-EX / 48 kHz / 640 kbps - English
    Language: eng
    Codec: AC3
    AVC: No
    Layout: 5.1
    Channels: 6 ch
    Bitrate: 640 kbps
    Sample rate: 48000 Hz
    Default: No
    Forced: No
    External: No

    Audio
    Title: redacted
    Language: eng
    Codec: AC3
    AVC: No
    Layout: stereo
    Channels: 2 ch
    Bitrate: 192 kbps
    Sample rate: 48000 Hz
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Engelsk - English - SUBRIP
    Language: eng
    Codec: SUBRIP
    AVC: No
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Dansk - Danish - SUBRIP
    Language: dan
    Codec: SUBRIP
    AVC: No
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Finsk - Finnish - SUBRIP
    Language: fin
    Codec: SUBRIP
    AVC: No
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Norsk - Norwegian - SUBRIP
    Language: nor
    Codec: SUBRIP
    AVC: No
    Default: No
    Forced: No
    External: No

    Subtitle
    Title: Svensk - Swedish - SUBRIP
    Language: swe
    Codec: SUBRIP
    AVC: No
    Default: No
    Forced: No
    External: No

    Image
    Codec: MJPEG
    AVC: No
    Profile: Baseline
    Resolution: 120x176
    Bit depth: 8 bit
    Color space: bt470bg
    Pixel format: yuvj444p
    Ref frames: 1

    Image
    Codec: MJPEG
    AVC: No
    Profile: Baseline
    Resolution: 213x120
    Bit depth: 8 bit
    Color space: bt470bg
    Pixel format: yuvj444p
    Ref frames: 1

    Image
    Codec: MJPEG
    AVC: No
    Profile: Baseline
    Resolution: 600x882
    Bit depth: 8 bit
    Color space: bt470bg
    Pixel format: yuvj444p
    Ref frames: 1

    Image
    Codec: MJPEG
    AVC: No
    Profile: Baseline
    Resolution: 1067x600
    Bit depth: 8 bit
    Color space: bt470bg
    Pixel format: yuvj444p
    Ref frames: 1
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    Messages In This Thread
    playback shows blank screen on Google TV Streamer - by vertebrae - 2024-10-24, 12:33 AM
    RE: playback shows blank screen on Google TV Streamer - by TheDreadPirate - 2024-10-24, 12:53 AM
    RE: playback shows blank screen on Google TV Streamer - by theguymadmax - 2024-10-24, 01:33 AM
    RE: playback shows blank screen on Google TV Streamer - by vertebrae - 2024-10-25, 12:34 AM
    RE: playback shows blank screen on Google TV Streamer - by TheDreadPirate - 2024-10-25, 01:35 AM
    RE: playback shows blank screen on Google TV Streamer - by theguymadmax - 2024-10-25, 01:57 AM
    RE: playback shows blank screen on Google TV Streamer - by vertebrae - 2024-10-25, 04:19 PM
    RE: playback shows blank screen on Google TV Streamer - by vertebrae - 2024-10-25, 04:28 PM
    RE: playback shows blank screen on Google TV Streamer - by vertebrae - 2024-10-25, 05:25 PM
    RE: playback shows blank screen on Google TV Streamer - by theguymadmax - 2024-10-25, 06:24 PM
    RE: playback shows blank screen on Google TV Streamer - by TheDreadPirate - 2024-10-25, 05:33 PM
    RE: playback shows blank screen on Google TV Streamer - by Dagobert_Krikelin - 2024-12-08, 02:30 PM

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