The only options my router (SBG6580) gives are TCP or UDP. IT's running through http though. The oldest date in the log is 10/27, and the last time she tried from her TV or PS4 was on 10/26.
It's strange that remote connections are working on multiple devices, just not those two. She said she's typing the address in exactly as I sent it to her, but I'll tell her to try it again when she gets home, and to send me a picture of the screen just to verify.
This is the setup on the router end.
She is not using the address in that image to reach the server. That's my local IP. She is using my external IP, as are all of the working devices.
It's strange that remote connections are working on multiple devices, just not those two. She said she's typing the address in exactly as I sent it to her, but I'll tell her to try it again when she gets home, and to send me a picture of the screen just to verify.
This is the setup on the router end.
She is not using the address in that image to reach the server. That's my local IP. She is using my external IP, as are all of the working devices.