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    Jellyfin Forum Support Troubleshooting Windows client not playing video, displays picture and stops

     
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    Windows client not playing video, displays picture and stops

    true911
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    Posts: 11
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    Joined: 2024 Oct
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    Country:United States
    #1
    2024-10-29, 10:57 PM
    I'm new to Jellyfin and not a Linux expert.  I have an extensive Plex library and want to make the switch.  I installed Jellyfin server on a LMDE box and made a couple of mount points to try it out with the existing libraries (on a NAS).

    I also installed the linux client on the linux box and things immediately worked as expected.  I then installed the v1.11.1 windows x64 client on a separate windows machine.  It seemed to communicate fine with the server, recognizing the IP, logging me in and displaying the movies in the libraries.  But when I press the play button on a displayed movie, it displays the full-screen image/thumbnail and then stops.  I cannot back up, no controls seem to work  I can only close the client window and start again.  

    By comparison, the linux client also briefly shows the full-screen image before it launches the movie, so it seems to be part of the normal operation up to that point.

    I wanted to include a log on this first message, but I searched and didn't see instructions on how to collect that.  If you need it I'm happy to comply.  However, the linux client working properly makes me think it is not a server issue.

    I also removed the x64 and installed the x86 client, but that didn't work or load at all (on Win10 22H2).  I removed that and reinstalled the x64 and it continued to behave the same as above.

    Thanks for your help.
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    Messages In This Thread
    Windows client not playing video, displays picture and stops - by true911 - 2024-10-29, 10:57 PM
    RE: Windows client not playing video, displays picture and stops - by TheDreadPirate - 2024-10-29, 11:36 PM
    RE: Windows client not playing video, displays picture and stops - by true911 - 2024-10-30, 03:49 PM
    RE: Windows client not playing video, displays picture and stops - by TheDreadPirate - 2024-10-30, 04:05 PM
    RE: Windows client not playing video, displays picture and stops - by true911 - 2024-10-30, 11:07 PM
    RE: Windows client not playing video, displays picture and stops - by true911 - 2024-10-30, 11:24 PM
    RE: Windows client not playing video, displays picture and stops - by TheDreadPirate - 2024-10-30, 11:48 PM
    RE: Windows client not playing video, displays picture and stops - by true911 - 2024-10-31, 01:19 PM
    RE: Windows client not playing video, displays picture and stops - by TheDreadPirate - 2024-10-31, 01:47 PM
    RE: Windows client not playing video, displays picture and stops - by Bedovian - 2025-02-17, 06:08 AM
    RE: Windows client not playing video, displays picture and stops - by theguymadmax - 2025-02-17, 06:24 AM

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