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    Jellyfin Forum Support Troubleshooting SOLVED: Error while starting direct play on everything after update

     
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    SOLVED: Error while starting direct play on everything after update

    All my files transcode
    sk1036
    Offline

    Junior Member

    Posts: 6
    Threads: 2
    Joined: 2024 Oct
    Reputation: 0
    Country:United Kingdom
    #1
    2024-10-31, 09:32 PM
    Hi,

    Running Ubuntu 24.04.1
    Jellyfin installed 'bare', no docker.
    Just updated to 10.10 from 10.9.11 (I think)
    I do have hardware transcode enabled, seems to work. Issue persists if I turn it off (CPU struggles though!)
    I also have a reverse proxy, but this issue exists locally so don't think that's an issue.
    The device I tend to use is LG using webOS app. Streaming from my phone also appears to have the same issue.

    Previously I could stream to a device in my local network and as long as the file was suitable it would direct play all as expected.
    Now, every.single.file seems to take an age to start playing and when it does start the playback info indicates it is transcoding.
    As the title suggests; the reason is given as 'Error while starting direct play'.
    Once files are playing it seems fine, except I lose and HDR/dovi on account of the transcode.

    I think I've got the pertinent points from logs below but either I am missing something or they're not being helpful. 
    I don't know how to troubleshoot this further or maybe there's a nugget in the below logs.
    Any kind soul willing to part some wisdom has my gratitude!

    The jellyfin log:

    Code:
    [2024-10-31 20:59:36.367 +00:00] [INF] Watching directory "/media/nas/movies_nas"
    [2024-10-31 20:59:36.703 +00:00] [INF] Watching directory "/media/nas/tv_nas"
    [2024-10-31 21:01:33.325 +00:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.10.0" playing "Your media". Stopped at "13800" ms

    The ffmpeg log:
    Code:
    ffmpeg version 7.0.2-Jellyfin Copyright (c) 2000-2024 the FFmpeg developers
      built with gcc 13 (Ubuntu 13.2.0-23ubuntu4)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      59.  8.100 / 59.  8.100
      libavcodec    61.  3.100 / 61.  3.100
      libavformat    61.  1.100 / 61.  1.100
      libavdevice    61.  1.100 / 61.  1.100
      libavfilter    10.  1.100 / 10.  1.100
      libswscale      8.  1.100 /  8.  1.100
      libswresample  5.  1.100 /  5.  1.100
      libpostproc    58.  1.100 / 58.  1.100
    libva info: VA-API version 1.22.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_22
    libva info: va_openDriver() returns 0
    Input #0, matroska,webm, from 'file:/media/nas/movies_nas/your media.mkv':

    skip metadata...

    Stream #0:0: Video: h264 (High), yuv420p(progressive), 1920x816 [SAR 1:1 DAR 40:17], 23.98 fps, 23.98 tbr, 1k tbn (default)
          Metadata:
            title          : your media
            _STATISTICS_WRITING_APP: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_APP-eng: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_DATE_UTC: 2014-08-17 11:23:26
            _STATISTICS_WRITING_DATE_UTC-eng: 2014-08-17 11:23:26
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            BPS            : 5266421
            BPS-eng        : 5266421
            DURATION        : 01:35:43.571000000
            DURATION-eng    : 01:35:43.571000000
            NUMBER_OF_FRAMES: 137708
            NUMBER_OF_FRAMES-eng: 137708
            NUMBER_OF_BYTES : 3781008444
            NUMBER_OF_BYTES-eng: 3781008444
      Stream #0:1(eng): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)
          Metadata:
            title          : English Ac3 5.1 chnls 640 kbps
            _STATISTICS_WRITING_APP: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_APP-eng: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_DATE_UTC: 2014-08-17 11:23:26
            _STATISTICS_WRITING_DATE_UTC-eng: 2014-08-17 11:23:26
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            BPS            : 640000
            BPS-eng        : 640000
            DURATION        : 01:35:52.640000000
            DURATION-eng    : 01:35:52.640000000
            NUMBER_OF_FRAMES: 179770
            NUMBER_OF_FRAMES-eng: 179770
            NUMBER_OF_BYTES : 460211200
            NUMBER_OF_BYTES-eng: 460211200
      Stream #0:2(ita): Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s
          Metadata:
            title          : Italian Ac3 5.1 chnls 640 kbps
            _STATISTICS_WRITING_APP: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_APP-eng: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_DATE_UTC: 2014-08-17 11:23:26
            _STATISTICS_WRITING_DATE_UTC-eng: 2014-08-17 11:23:26
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            BPS            : 640000
            BPS-eng        : 640000
            DURATION        : 01:35:53.792000000
            DURATION-eng    : 01:35:53.792000000
            NUMBER_OF_FRAMES: 179806
            NUMBER_OF_FRAMES-eng: 179806
            NUMBER_OF_BYTES : 460303360
            NUMBER_OF_BYTES-eng: 460303360
      Stream #0:3(eng): Subtitle: subrip (srt)
          Metadata:
            title          : english
            BPS            : 71
            BPS-eng        : 71
            DURATION        : 01:32:41.054000000
            DURATION-eng    : 01:32:41.054000000
            NUMBER_OF_FRAMES: 1543
            NUMBER_OF_FRAMES-eng: 1543
            NUMBER_OF_BYTES : 49542
            NUMBER_OF_BYTES-eng: 49542
            _STATISTICS_WRITING_APP: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_APP-eng: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_DATE_UTC: 2014-08-17 11:23:26
            _STATISTICS_WRITING_DATE_UTC-eng: 2014-08-17 11:23:26
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:4(ita): Subtitle: subrip (srt)
          Metadata:
            title          : italian
            BPS            : 55
            BPS-eng        : 55
            DURATION        : 01:29:10.510000000
            DURATION-eng    : 01:29:10.510000000
            NUMBER_OF_FRAMES: 1045
            NUMBER_OF_FRAMES-eng: 1045
            NUMBER_OF_BYTES : 36851
            NUMBER_OF_BYTES-eng: 36851
            _STATISTICS_WRITING_APP: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_APP-eng: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_DATE_UTC: 2014-08-17 11:23:26
            _STATISTICS_WRITING_DATE_UTC-eng: 2014-08-17 11:23:26
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
      Stream #0:5(ita): Subtitle: subrip (srt)
          Metadata:
            title          : italian forced
            BPS            : 1
            BPS-eng        : 1
            DURATION        : 01:29:10.510000000
            DURATION-eng    : 01:29:10.510000000
            NUMBER_OF_FRAMES: 23
            NUMBER_OF_FRAMES-eng: 23
            NUMBER_OF_BYTES : 706
            NUMBER_OF_BYTES-eng: 706
            _STATISTICS_WRITING_APP: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_APP-eng: mkvmerge v7.1.0 ('Good Love') 64bit built on Jul 27 2014 13:06:55
            _STATISTICS_WRITING_DATE_UTC: 2014-08-17 11:23:26
            _STATISTICS_WRITING_DATE_UTC-eng: 2014-08-17 11:23:26
            _STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
            _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
    Stream mapping:
      Stream #0:0 -> #0:0 (h264 (native) -> h264 (h264_qsv))
      Stream #0:1 -> #0:1 (copy)
    Press [q] to stop, [?] for help
    Output #0, hls, to '/var/cache/jellyfin/transcodes/29c4a6c98633cfe4dfd446040b049ba5.m3u8':
      Metadata:
        encoder        : Lavf61.1.100
      Stream #0:0: Video: h264, qsv(bt709, progressive), 1920x816 [SAR 1:1 DAR 40:17], q=2-31, 6539 kb/s, 23.98 fps, 90k tbn (default)
          Metadata:
            encoder        : Lavc61.3.100 h264_qsv
          Side data:
            cpb: bitrate max/min/avg: 6539300/0/6539300 buffer size: 13078600 vbv_delay: N/A
      Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 640 kb/s (default)
    [hls @ 0x5a7d08012440] Opening '/var/cache/jellyfin/transcodes/29c4a6c98633cfe4dfd446040b049ba50.ts' for writing
    [hls @ 0x5a7d08012440] Opening '/var/cache/jellyfin/transcodes/29c4a6c98633cfe4dfd446040b049ba51.ts' for writing
    frame=  153 fps=0.0 q=18.0 size=N/A time=00:00:00.00 bitrate=N/A speed=  0x   
    frame=  191 fps=191 q=23.0 size=N/A time=00:00:01.58 bitrate=N/A speed=1.58x 

    transcode data follows running approx 11x
    Go to solution
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    Messages In This Thread
    Error while starting direct play on everything after update - by sk1036 - 2024-10-31, 09:32 PM
    RE: Error while starting direct play on everything after update - by TheDreadPirate - 2024-11-01, 12:34 AM
    RE: Error while starting direct play on everything after update - by sk1036 - 2024-11-01, 06:16 AM
    RE: Error while starting direct play on everything after update - by TheDreadPirate - 2024-11-01, 02:37 PM
    RE: Error while starting direct play on everything after update - by sk1036 - 2024-11-01, 05:49 PM
    RE: Error while starting direct play on everything after update - by TheDreadPirate - 2024-11-01, 07:30 PM
    RE: Error while starting direct play on everything after update - by sk1036 - 2024-11-02, 02:30 AM
    RE: Error while starting direct play on everything after update - by sk1036 - 2024-11-02, 08:10 AM

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