Offical Local Intros plugin failing to start the movie after pre roll video ends

[raulo1985]

That is an issue with the client, not the plugin. The plugin just provides the intro. All of the clients you listed are web-wrapper clients, so it sounds like you are having issues with the web client.

Working just fine here. It won't work if you use native video player (iOS)

Hi:

I see that others are experiencing similar issues with the plugin. I haven’t been able to fix it (I even did a fresh server reinstall and nothing changes. I also tried with different types of libraries for the pre rolls, same behavior). Permissions are correctly set too, but that shouldn’t be the issue since both the pre roll video and the movie play, it’s just that it gets stuck at the end of the pre roll video and the movie doesn’t start until I press the play button.

And in my case, at least it happens with official iOS client (not using native player), JMP and WebOS app (and unlike the previous poster, in my case the behavior is consistent with all of them, pre roll plays and then gets stuck).

I really don’t have a clue why this happens (and also why it isn’t an issue for most of the users, my setup is as standard as it can get), nor what should I try to fix it. All I know is that it started happening when I upgraded the server version from 10.8.13 to 10.9, and never worked again since then (and when I go back to 10.8.13, it works as expected on all clients).

Any idea on what could be the cause and what can be done? I really want to use this plugin, but I don’t want to go back to 10.8.13 just because of this.

On a side note, the same happens when I use the CherryFloors Cinemamode plugin. Exact same behavior. Not sure if that info helps to troubleshoot this though.

Thanks in advance.