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    Jellyfin Forum Support Troubleshooting Intel ARC Transcoding failure

     
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    Intel ARC Transcoding failure

    FFmpeg error when transcoding using either QSV or VAAPI
    viggy96
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    Posts: 9
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    Joined: 2024 Sep
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    #4
    2025-01-22, 09:41 PM (This post was last modified: 2025-01-22, 09:44 PM by viggy96.)
    (2025-01-21, 02:12 PM)nyanmisaka Wrote: GPU's GuC/HuC firmware loading has failed.

    Check https://jellyfin.org/docs/general/admini...pu-support

    https://jellyfin.org/docs/general/admini...e-on-linux

    I've already checked GuC and HuC. When I run the commands to check the status, they appear to be running correctly.
    sudo cat /sys/kernel/debug/dri/1/gt0/uc/guc_info

    GuC firmware: i915/dg2_guc_70.bin
    status: RUNNING
    version: found 70.20.0
    uCode: 409856 bytes
    RSA: 384 bytes
    GuC status 0x8002f034:
    Bootrom status = 0x1a
    uKernel status = 0xf0
    MIA Core status = 0x2
    Scratch registers:
    0: 0x0
    1: 0xb03d7
    2: 0x42c800
    3: 0x4
    4: 0x40
    5: 0x3a0
    6: 0x56a50005
    7: 0x0
    8: 0x0
    9: 0x0
    10: 0x0
    11: 0x0
    12: 0x0
    13: 0x0
    14: 0x0
    15: 0x0

    GuC logging stats:
    Relay full count: 0
    DEBUG: flush count          0, overflow count          0
    CRASH: flush count          0, overflow count          0
    CAPTURE: flush count        74, overflow count          0
    CT enabled
    H2G Space: 2852
    Head: 306
    Tail: 306
    G2H Space: 12284
    Head: 320
    Tail: 320
    GuC Submission API Version: 1.9.0
    GuC Number Outstanding Submission G2H: 0
    GuC tasklet count: 0
    Requests in GuC submit tasklet:

    Global scheduling policies:
      DPC promote time  = 500000
      Max num work items = 15
      Flags              = 0

    sudo cat /sys/kernel/debug/dri/1/gt0/uc/huc_info

    HuC firmware: i915/dg2_huc_gsc.bin
    status: RUNNING
    version: found 7.10.3
    uCode: 0 bytes
    RSA: 0 bytes
    HuC status: 0x00164001

    I do see these errors repeating in dmesg | grep "i915":

    [369568.292626] Fence expiration time out i915-0000:83:00.0:vf#0:0[172986]:4!
    [369575.839717] i915 0000:83:00.0: [drm] GPU HANG: ecode 12:10:e75ffefe, in vf#0:0 [172986]
    [369575.839745] i915 0000:83:00.0: [drm] vf#0:0[172986] context reset due to GPU hang
    [369581.302844] i915 0000:83:00.0: [drm] GPU HANG: ecode 12:4:a77ffefe, in av:h264:df0 [173341]
    [369581.302872] i915 0000:83:00.0: [drm] av:h264:df0[173341] context reset due to GPU hang
    [369587.254425] i915 0000:83:00.0: [drm] GPU HANG: ecode 12:4:a77ffefe, in av:h264:df0 [173341]
    [369587.254453] i915 0000:83:00.0: [drm] av:h264:df0[173341] context reset due to GPU hang
    [369593.270410] i915 0000:83:00.0: [drm] GPU HANG: ecode 12:4:a77ffefe, in av:h264:df0 [173341]
    [369593.270439] i915 0000:83:00.0: [drm] av:h264:df0[173341] context reset due to GPU hang
    [369612.534503] i915 0000:83:00.0: [drm] GPU HANG: ecode 12:4:a77ffefe, in av:h264:df0 [173697]
    [369612.534532] i915 0000:83:00.0: [drm] av:h264:df0[173697] context reset due to GPU hang
    [369618.551027] i915 0000:83:00.0: [drm] GPU HANG: ecode 12:4:a77ffefe, in av:h264:df0 [173697]
    [369618.551056] i915 0000:83:00.0: [drm] av:h264:df0[173697] context reset due to GPU hang
    [369624.502370] i915 0000:83:00.0: [drm] GPU HANG: ecode 12:4:a77ffefe, in av:h264:df0 [173697]
    [369624.502399] i915 0000:83:00.0: [drm] av:h264:df0[173697] context reset due to GPU hang

    (2025-01-21, 09:33 AM)gnattu Wrote: It appears that the file you intend to play contains unusual data that the hardware decoder encounters an issue with.

    This happens with many files though, not just the one I've shown as an example.
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    Messages In This Thread
    Intel ARC Transcoding failure - by viggy96 - 2025-01-21, 06:21 AM
    RE: Intel ARC Transcoding failure - by gnattu - 2025-01-21, 09:33 AM
    RE: Intel ARC Transcoding failure - by nyanmisaka - 2025-01-21, 02:12 PM
    RE: Intel ARC Transcoding failure - by viggy96 - 2025-01-22, 09:41 PM
    RE: Intel ARC Transcoding failure - by TheDreadPirate - 2025-01-22, 10:38 PM
    RE: Intel ARC Transcoding failure - by viggy96 - 2025-01-23, 07:57 AM
    RE: Intel ARC Transcoding failure - by nyanmisaka - 2025-01-23, 08:14 AM
    RE: Intel ARC Transcoding failure - by viggy96 - 2025-01-23, 08:56 AM
    RE: Intel ARC Transcoding failure - by nyanmisaka - 2025-01-23, 09:07 AM
    RE: Intel ARC Transcoding failure - by viggy96 - 2025-01-23, 09:20 AM
    RE: Intel ARC Transcoding failure - by viggy96 - 2025-01-23, 09:36 AM
    RE: Intel ARC Transcoding failure - by TheDreadPirate - 2025-01-23, 01:39 PM
    RE: Intel ARC Transcoding failure - by viggy96 - 2025-01-23, 11:46 PM
    RE: Intel ARC Transcoding failure - by viggy96 - 2025-01-26, 08:37 AM
    RE: Intel ARC Transcoding failure - by TheDreadPirate - 2025-01-26, 05:15 PM

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