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    Jellyfin Forum Support Troubleshooting SOLVED: 4K Not playing on Google Streamer

     
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    SOLVED: 4K Not playing on Google Streamer

    server 10.10.4 - Windows 11
    yeahzoomzoom
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2025 Jan
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    Country:Canada
    #1
    2025-01-23, 12:20 AM
    I'm having a hard time getting 4K videos to play on my new Google TV Streamer, and even a harder time finding basic instructions on how to configure the correct transcoding options (and even if I need transcoding.)
    When I play the video, I get audio, but the screen stays black. My logfile isn't very informative. The only error I see is:

    "[WRN] [156] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "192.168.0.163" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."

    I know details are important, so here's what I'm working with:

    Windows 11
    Jellyfin server 10.10.4
    NVIDIA 3060Ti


    Video file:      video.mkv
    Codec:          MPEG-H Part2/HEVC H.265
    10 bit
    Resolution:    3840x1608
    Frame Rate:  23.97 FPS

    Jellyfin settings tried:

    Transcoding

    Test 1
    Hardware acceleration off 
    Result: audio only, black video

    Test 2
    Hardware acceleration Nvidia NVENC
    Enable hardware decoding for HEVC, HEVC 10bit


    Enable enhanced NVDEC decoder

    Enable hardware encoding

    Allow encoding in HEVC format


    In all instances, i got audio only, and no video. and the only error in the log was closed without handshake

    All of my 1080p content is playing fine.

    I'd greatly appreciate some additional troubleshooting assistance.

    Please let me know if I need to provide more details on my hardware setup, my Jellyfin settings, or the video file itself.

    Thanks!
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    Messages In This Thread
    4K Not playing on Google Streamer - by yeahzoomzoom - 2025-01-23, 12:20 AM
    RE: 4K Not playing on Google Streamer - by theguymadmax - 2025-01-23, 12:39 AM
    RE: 4K Not playing on Google Streamer - by yeahzoomzoom - 2025-01-24, 05:16 PM
    RE: 4K Not playing on Google Streamer - by Adrian - 2025-02-04, 01:31 AM

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