2025-01-28, 07:07 AM
hello,
we have playback issues (blackscreen with error popup until player crashes completly instead of playback of file) on our google tv devices with app player (integregrated in TV and external player) with some media files. These files work great on windows machines and android devices but not on our two Google-TV devices.
Our jellyfin server:
- Windows 11 pro 24H2
- Server-Version/Web-Version/ Build-Version: 10.10.5
- Intel integrated GPU 630 for transcoding
All player apps are up to the latest version updated automatically.
I have attached two logs as example of different types (anime and one old series). We have not yet encountered a current series that makes any issues. It seems these files are encoded in some special way which prevents us from watching them.
I tried to follow the guide, but if I missed something please ask.
I hope you can guide me to a soultion for our problem and I am grateful for your time and effort!ion
10.10.0
Web-Version
we have playback issues (blackscreen with error popup until player crashes completly instead of playback of file) on our google tv devices with app player (integregrated in TV and external player) with some media files. These files work great on windows machines and android devices but not on our two Google-TV devices.
Our jellyfin server:
- Windows 11 pro 24H2
- Server-Version/Web-Version/ Build-Version: 10.10.5
- Intel integrated GPU 630 for transcoding
All player apps are up to the latest version updated automatically.
I have attached two logs as example of different types (anime and one old series). We have not yet encountered a current series that makes any issues. It seems these files are encoded in some special way which prevents us from watching them.
I tried to follow the guide, but if I missed something please ask.
I hope you can guide me to a soultion for our problem and I am grateful for your time and effort!ion
10.10.0
Web-Version