SOLVED: Nvidia Shield 4K Media Freezes

[Jeremy Bjerke]

Hey All,

First time poster but I have not been able to find much content around this issue. 

When accessing 4K media, the Nvidia Shield constantly freezes for maybe 10-20 seconds, then plays for 10 seconds, then freezes again. 

I've looked around for all the different troubleshoot settings, leading the last test of updating the Android TV Jellyfin developer settings, turning on the below option: 

"Prefer FFmpeg for audio playback" 

This option actually fixed the issue for a full movie, so I figured it was solved, however, after coming back to it, the issue persists. 

I've tried multiple other settings related to audio and video options with all failing to resolve the issue.

There are no errors when playing from a PC, Phone, or even an older Roku device. This is strictly an Nvidia Shield problem.

Does anyone have other suggestions, or is the Nvidia Shield just not a good option for 4K media? 

Jellyfin Version: 10.10.3 (Edit: running 10.10.5 now)
Client Version: jellyfin-androidtv 0.18.4 release

Thanks! 

(Working on getting client-side side logs. Not familiar with the Nvidia Shield enough)

Jellyfin Server Logs
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[2025-02-04 11:02:46.951 -06:00] [INF] [80] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 11:03:38.652 -06:00] [INF] [117] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Jeremy". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-02-04 11:03:39.569 -06:00] [INF] [117] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -f matroska -init_hw_device cuda=cu:0 -filter_hw_device cu -i file:\"/Media/Movies/The Hobbit An Unexpected Journey (2012) [imdbid-tt0903624]/The Hobbit An Unexpected Journey (2012) [imdbid-tt0903624] - Extended.mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:s -codec:v:0 hevc_nvenc -tag:v:0 hvc1 -preset p1 -b:v 55531171 -maxrate 55531171 -bufsize 111062342 -profile:v:0 main -g:v:0 72 -keyint_min:v:0 72 -vf \"setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,scale=trunc(min(max(iw\,ih*a)\,min(4080\,4080*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(4080/a\,4080))/2)*2,format=yuv420p10le,hwupload=derive_device=cuda,tonemap_cuda=format=yuv420p:p=bt709:t=bt709:m=bt709:tonemap=bt2390:peak=100:desat=0\" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98.m3u8\""
[2025-02-04 11:06:05.762 -06:00] [INF] [37] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2025-02-04 11:06:19.195 -06:00] [INF] [41] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98.m3u8"
[2025-02-04 11:06:20.374 -06:00] [INF] [41] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2025-02-04 11:06:20.374 -06:00] [INF] [41] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) "/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98.m3u8"
[2025-02-04 11:06:21.925 -06:00] [INF] [11] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.4" playing "The Hobbit: An Unexpected Journey". Stopped at "81197" ms
[2025-02-04 11:06:29.558 -06:00] [INF] [37] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" closed
[2025-02-04 11:06:29.912 -06:00] [INF] [37] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 11:09:17.761 -06:00] [INF] [89] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
---------

Playback Logs
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[hls @ 0x562077f05580] Opening '/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98106.ts' for writing
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