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    Jellyfin Forum Support Troubleshooting Roku Ultra unable to play certain files

     
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    Roku Ultra unable to play certain files

    SlimeQSlimeball
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    Posts: 6
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    Joined: 2025 Mar
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    Country:United States
    #1
    2025-03-07, 06:02 AM (This post was last modified: 2025-03-07, 06:06 AM by SlimeQSlimeball. Edited 1 time in total.)
    UPDATE: Everything works on my other Roku (the cheaper one) on a 1080p TV. Maybe this has something to do with 4k?

    I have a 4K LG LCD TV, Roku Ultra, 14.1.4 build 7713, Jellyfin 10.10.6 running on a Windows 11 PC. The Jellyfin client for the Roku seems to be 2.2.5 from the logfile.

    I have seen this thread: (https://forum.jellyfin.org/t-solved-m2ts...2#pid50132) and it is similar to my problem but not the same. I am unable to play certain files but others are fine. It does not appear to be a container issue because my affected file is a MKV already. I tried to remux it with FFMPEG in the way that was mentioned and it didn't do anything.

    Most movies work fine, some will not. It will play a movie but if I try to pause, rewind, fast forward, whatever, it then stops playback and goes back to the movie selection screen.

    My log shows this when I try to play an affected file:

    [2025-03-06 22:51:19.503 -07:00] [INF] [46] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "user". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2025-03-06 22:51:25.134 -07:00] [INF] [43] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Roku" "2.2.5" playing "MovieName". Stopped at "4000" ms


    Any help would be appreciated. 



    The affected video's attributes are:

    Video
    Title: 1080p H264 SDR
    Codec: H264
    AVC: Yes
    Profile: High
    Level: 41
    Resolution: 1920x824
    Aspect ratio: 2.35:1
    Anamorphic: No
    Interlaced: No
    Framerate: 23.976025
    Bitrate: 10023 kbps
    Bit depth: 8 bit
    Video range: SDR
    Video range type: SDR
    Pixel format: yuv420p
    Ref frames: 1
    NAL: 4

    But I have remuxed it real quick with Handbrake and this particular treatment plays fine:

    Video
    Title: 1080p HEVC SDR
    Codec: HEVC
    Codec tag: hvc1
    AVC: No
    Profile: Main
    Level: 120
    Resolution: 1920x824
    Aspect ratio: 2.35:1
    Anamorphic: No
    Interlaced: No
    Framerate: 23.976023
    Bitrate: 3588 kbps
    Bit depth: 8 bit
    Video range: SDR
    Video range type: SDR
    Color space: bt709
    Color transfer: bt709
    Color primaries: bt709
    Pixel format: yuv420p
    Ref frames: 1
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    Messages In This Thread
    Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-07, 06:02 AM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-07, 03:25 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-09, 05:35 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-09, 07:57 PM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-09, 07:30 PM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-10, 02:07 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-11, 03:04 AM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-12, 02:50 AM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-12, 12:54 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-14, 02:16 AM

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