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    Jellyfin Forum Support Troubleshooting Cant login or create user after reinstall

     
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    Cant login or create user after reinstall

    Cant login after reinstall
    Dozo_G
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    Junior Member

    Posts: 2
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    Joined: 2025 Mar
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    Country:Taiwan
    #1
    2025-03-08, 06:14 AM (This post was last modified: 2025-03-08, 06:19 AM by Dozo_G.)
    Dear Forum,

    I have installed jellyfin from the SynoCommunity on a NAS.
    I couldn't get the scan for items working at all, it remained at 0% all the time. (even after a few hours)
    - I had given sc-jellyfin read permissions to the folder containing the movies
    - I had given sc-ffmpeg7 read permissions for the same folder.
    - I had enabled advanced share permissions and there i alsi gave sc-jellyfin and sc-ffmpegy read permissions

    I checked the logfile and no longer found the permissions error , but there was still no progress on the scanning

    So I guessed I must have missed something in the process, so I wanted to start over again.
    I uninstalled jellyfin (choosing the option "erase all of the package date filed).
    Then reinstalled it.

    But then, when openeing the package, it does not give me the option to register a new user (admin user) , but asks me to sign in with a user.
    But it does not recognize my old user(s) or passwords.
    So it seems that it vaguely remembers there were users before, but it deleted the credentials


    How do i completely remove traces from the system so that I can reinstall from fresh?
    Or how do I create a new user if I can only get the sign-in page
    Oh, btw.. the Forgot password option does not help. (Please try again within your home network to initiate the password reset process... but I AM on the home network)

    Thanks people.

    Wow, that aged well.

    I opened the jellyfin app again from within the synology homepage again after posting.. and it goes straight to

    /web/#/wizardstart.html

    So that problem seems solved!!!
    Let's hope i can scan my files after making new users etc etc.
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    Messages In This Thread
    Cant login or create user after reinstall - by Dozo_G - 2025-03-08, 06:14 AM
    RE: Cant login or create user after reinstall - by Dozo_G - 2025-03-08, 06:58 AM
    RE: Cant login or create user after reinstall - by TheDreadPirate - 2025-03-09, 07:00 PM

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