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    Jellyfin Forum Support Troubleshooting Roku Ultra unable to play certain files

     
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    Roku Ultra unable to play certain files

    SlimeQSlimeball
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2025 Mar
    Reputation: 0
    Country:United States
    #3
    2025-03-09, 05:35 PM
    Whoops, sorry - I thought I had reply notifications on but didn't. Just saw your reply.

    So here is the output of the problem file:

    Code:
    Y:\Movies\The.Holy.Mountain.1973.1080p.BluRay.X264-AMIABLE>ffprobe The.Holy.Mountain.1973.1080p.BluRay.X264-AMIABLE.mkv
    ffprobe version N-118655-g696ea1c223-20250306 Copyright (c) 2007-2025 the FFmpeg developers
      built with gcc 14.2.0 (crosstool-NG 1.27.0.18_7458341)
      configuration: --prefix=/ffbuild/prefix --pkg-config-flags=--static --pkg-config=pkg-config --cross-prefix=x86_64-w64-mingw32- --arch=x86_64 --target-os=mingw32 --enable-gpl --enable-version3 --disable-debug --enable-shared --disable-static --disable-w32threads --enable-pthreads --enable-iconv --enable-zlib --enable-libfreetype --enable-libfribidi --enable-gmp --enable-libxml2 --enable-lzma --enable-fontconfig --enable-libharfbuzz --enable-libvorbis --enable-opencl --disable-libpulse --enable-libvmaf --disable-libxcb --disable-xlib --enable-amf --enable-libaom --enable-libaribb24 --enable-avisynth --enable-chromaprint --enable-libdav1d --enable-libdavs2 --enable-libdvdread --enable-libdvdnav --disable-libfdk-aac --enable-ffnvcodec --enable-cuda-llvm --enable-frei0r --enable-libgme --enable-libkvazaar --enable-libaribcaption --enable-libass --enable-libbluray --enable-libjxl --enable-libmp3lame --enable-libopus --enable-librist --enable-libssh --enable-libtheora --enable-libvpx --enable-libwebp --enable-libzmq --enable-lv2 --enable-libvpl --enable-openal --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenh264 --enable-libopenjpeg --enable-libopenmpt --enable-librav1e --enable-librubberband --enable-schannel --enable-sdl2 --enable-libsnappy --enable-libsoxr --enable-libsrt --enable-libsvtav1 --enable-libtwolame --enable-libuavs3d --disable-libdrm --enable-vaapi --enable-libvidstab --enable-vulkan --enable-libshaderc --enable-libplacebo --disable-libvvenc --enable-libx264 --enable-libx265 --enable-libxavs2 --enable-libxvid --enable-libzimg --enable-libzvbi --extra-cflags=-DLIBTWOLAME_STATIC --extra-cxxflags= --extra-libs=-lgomp --extra-ldflags=-pthread --extra-ldexeflags= --cc=x86_64-w64-mingw32-gcc --cxx=x86_64-w64-mingw32-g++ --ar=x86_64-w64-mingw32-gcc-ar --ranlib=x86_64-w64-mingw32-gcc-ranlib --nm=x86_64-w64-mingw32-gcc-nm --extra-version=20250306
      libavutil      59. 58.100 / 59. 58.100
      libavcodec    61. 33.102 / 61. 33.102
      libavformat    61.  9.107 / 61.  9.107
      libavdevice    61.  4.100 / 61.  4.100
      libavfilter    10.  9.100 / 10.  9.100
      libswscale      8. 13.100 /  8. 13.100
      libswresample  5.  4.100 /  5.  4.100
      libpostproc    58.  4.100 / 58.  4.100
    Input #0, matroska,webm, from 'The.Holy.Mountain.1973.1080p.BluRay.X264-AMIABLE.mkv':
      Metadata:
        encoder        : mkv2rls v1.4 (date: 2011 mar 29)
      Duration: 01:53:28.76, start: 0.000000, bitrate: 10023 kb/s
      Chapters:
        Chapter #0:0: start 0.000000, end 494.703000
          Metadata:
            title          : 00:00:00.000
        Chapter #0:1: start 494.703000, end 732.148000
          Metadata:
            title          : 00:08:14.703
        Chapter #0:2: start 732.148000, end 1431.472000
          Metadata:
            title          : 00:12:12.148
        Chapter #0:3: start 1431.472000, end 1841.339000
          Metadata:
            title          : 00:23:51.472
        Chapter #0:4: start 1841.339000, end 2390.555000
          Metadata:
            title          : 00:30:41.339
        Chapter #0:5: start 2390.555000, end 4523.644000
          Metadata:
            title          : 00:39:50.555
        Chapter #0:6: start 4523.644000, end 4881.919000
          Metadata:
            title          : 01:15:23.644
        Chapter #0:7: start 4881.919000, end 5551.004000
          Metadata:
            title          : 01:21:21.919
        Chapter #0:8: start 5551.004000, end 6011.047000
          Metadata:
            title          : 01:32:31.004
        Chapter #0:9: start 6011.047000, end 6445.564000
          Metadata:
            title          : 01:40:11.047
        Chapter #0:10: start 6445.564000, end 6733.477000
          Metadata:
            title          : 01:47:25.564
        Chapter #0:11: start 6733.477000, end 6808.761000
          Metadata:
            title          : 01:52:13.477
      Stream #0:0(eng): Video: h264 (High), yuv420p(progressive), 1920x824, SAR 1:1 DAR 240:103, 23.98 fps, 23.98 tbr, 1k tbn (default)
      Stream #0:1(eng): Audio: dts (dca) (DTS), 48000 Hz, 5.1(side), fltp, 1536 kb/s (default)
      Stream #0:2(eng): Subtitle: subrip (srt)

    I will provide the output of the "fixed" file here:

    Code:
    Y:\Movies\The.Holy.Mountain.1973.1080p.BluRay.X264-AMIABLE>ffprobe The.Holy.Mountain.1973.1080P.converted.mp4
    ffprobe version N-118655-g696ea1c223-20250306 Copyright (c) 2007-2025 the FFmpeg developers
      built with gcc 14.2.0 (crosstool-NG 1.27.0.18_7458341)
      configuration: --prefix=/ffbuild/prefix --pkg-config-flags=--static --pkg-config=pkg-config --cross-prefix=x86_64-w64-mingw32- --arch=x86_64 --target-os=mingw32 --enable-gpl --enable-version3 --disable-debug --enable-shared --disable-static --disable-w32threads --enable-pthreads --enable-iconv --enable-zlib --enable-libfreetype --enable-libfribidi --enable-gmp --enable-libxml2 --enable-lzma --enable-fontconfig --enable-libharfbuzz --enable-libvorbis --enable-opencl --disable-libpulse --enable-libvmaf --disable-libxcb --disable-xlib --enable-amf --enable-libaom --enable-libaribb24 --enable-avisynth --enable-chromaprint --enable-libdav1d --enable-libdavs2 --enable-libdvdread --enable-libdvdnav --disable-libfdk-aac --enable-ffnvcodec --enable-cuda-llvm --enable-frei0r --enable-libgme --enable-libkvazaar --enable-libaribcaption --enable-libass --enable-libbluray --enable-libjxl --enable-libmp3lame --enable-libopus --enable-librist --enable-libssh --enable-libtheora --enable-libvpx --enable-libwebp --enable-libzmq --enable-lv2 --enable-libvpl --enable-openal --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenh264 --enable-libopenjpeg --enable-libopenmpt --enable-librav1e --enable-librubberband --enable-schannel --enable-sdl2 --enable-libsnappy --enable-libsoxr --enable-libsrt --enable-libsvtav1 --enable-libtwolame --enable-libuavs3d --disable-libdrm --enable-vaapi --enable-libvidstab --enable-vulkan --enable-libshaderc --enable-libplacebo --disable-libvvenc --enable-libx264 --enable-libx265 --enable-libxavs2 --enable-libxvid --enable-libzimg --enable-libzvbi --extra-cflags=-DLIBTWOLAME_STATIC --extra-cxxflags= --extra-libs=-lgomp --extra-ldflags=-pthread --extra-ldexeflags= --cc=x86_64-w64-mingw32-gcc --cxx=x86_64-w64-mingw32-g++ --ar=x86_64-w64-mingw32-gcc-ar --ranlib=x86_64-w64-mingw32-gcc-ranlib --nm=x86_64-w64-mingw32-gcc-nm --extra-version=20250306
      libavutil      59. 58.100 / 59. 58.100
      libavcodec    61. 33.102 / 61. 33.102
      libavformat    61.  9.107 / 61.  9.107
      libavdevice    61.  4.100 / 61.  4.100
      libavfilter    10.  9.100 / 10.  9.100
      libswscale      8. 13.100 /  8. 13.100
      libswresample  5.  4.100 /  5.  4.100
      libpostproc    58.  4.100 / 58.  4.100
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'The.Holy.Mountain.1973.1080P.converted.mp4':
      Metadata:
        major_brand    : mp42
        minor_version  : 512
        compatible_brands: mp42iso2mp41
        creation_time  : 2025-03-07T05:07:09.000000Z
        encoder        : HandBrake 1.9.2 2025022300
      Duration: 01:53:28.83, start: 0.000000, bitrate: 3757 kb/s
      Chapters:
        Chapter #0:0: start 0.000000, end 494.828000
          Metadata:
            title          : 00:00:00.000
        Chapter #0:1: start 494.828000, end 732.148000
          Metadata:
            title          : 00:08:14.703
        Chapter #0:2: start 732.148000, end 1431.555000
          Metadata:
            title          : 00:12:12.148
        Chapter #0:3: start 1431.555000, end 1841.340000
          Metadata:
            title          : 00:23:51.472
        Chapter #0:4: start 1841.340000, end 2390.680000
          Metadata:
            title          : 00:30:41.339
        Chapter #0:5: start 2390.680000, end 4523.769000
          Metadata:
            title          : 00:39:50.555
        Chapter #0:6: start 4523.769000, end 4882.044000
          Metadata:
            title          : 01:15:23.644
        Chapter #0:7: start 4882.044000, end 5551.087000
          Metadata:
            title          : 01:21:21.919
        Chapter #0:8: start 5551.087000, end 6011.214000
          Metadata:
            title          : 01:32:31.004
        Chapter #0:9: start 6011.214000, end 6445.564000
          Metadata:
            title          : 01:40:11.047
        Chapter #0:10: start 6445.564000, end 6733.518000
          Metadata:
            title          : 01:47:25.564
        Chapter #0:11: start 6733.518000, end 6808.760000
          Metadata:
            title          : 01:52:13.477
      Stream #0:0[0x1](und): Video: hevc (Main) (hvc1 / 0x31637668), yuv420p(tv, bt709), 1920x824 [SAR 1:1 DAR 240:103], 3588 kb/s, 23.98 fps, 23.98 tbr, 90k tbn (default)
        Metadata:
          creation_time  : 2025-03-07T05:07:09.000000Z
          handler_name    : VideoHandler
          vendor_id      : [0][0][0][0]
      Stream #0:1[0x2](eng): Audio: aac (LC) (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 162 kb/s (default)
        Metadata:
          creation_time  : 2025-03-07T05:07:09.000000Z
          handler_name    : Stereo
          vendor_id      : [0][0][0][0]
      Stream #0:2[0x3](eng): Data: bin_data (text / 0x74786574)
        Metadata:
          creation_time  : 2025-03-07T05:07:09.000000Z
          handler_name    : SubtitleHandler
    Unsupported codec with id 98314 for input stream 2

    Y:\Movies\The.Holy.Mountain.1973.1080p.BluRay.X264-AMIABLE>

    it's a 4850x ultra and it does not play this - or many other files which are probably the same way. The other Roku, a 3820r2, works fine. The Fire Sticks they replaced had no issues.
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    Messages In This Thread
    Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-07, 06:02 AM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-07, 03:25 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-09, 05:35 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-09, 07:57 PM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-09, 07:30 PM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-10, 02:07 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-11, 03:04 AM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-12, 02:50 AM
    RE: Roku Ultra unable to play certain files - by TheDreadPirate - 2025-03-12, 12:54 PM
    RE: Roku Ultra unable to play certain files - by SlimeQSlimeball - 2025-03-14, 02:16 AM

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