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    Jellyfin Forum Support Troubleshooting Hardware acceleration issues: TrueNAS, Dockge

     
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    Hardware acceleration issues: TrueNAS, Dockge

    Yet another HW accel thread, sorry!
    OutbakJak
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    #1
    2025-04-04, 07:25 AM (This post was last modified: 2025-04-04, 02:15 PM by TheDreadPirate. Edited 3 times in total.)
    Hello all,

    I've done a lot of research and have been unable to find a solution to this. I'm having issues (the common: "Player error encountered. Will re-try...") after enabling hardware acceleration. I am certain that the decoding and encoding options are supported by my CPU/iGPU. The weirdest thing is that I'm only trying to play files that I'm certain my Android TV box can play, no problem (in the case of the logs I'll provide, an H264/AAC video) so no transcoding should be occurring or necessary, right? Here are the specs:

    Intel i5 12600k
    ASRock H670 ITX-AX mobo
    TrueNAS Scale
    Jellyfin (and an entire {apps we don't talk about - TDP} stack) installed via Dockge aka Docker Compose. Can provide the .yml file if needed.

    I will attach the logs and my Transcoding settings below. Again, I've confirmed that my iGPU supports my encode/decode settings.. but it shouldn't be attempting to transcode this video if I understand how it works correctly? Anyway, here:

    FFMpeg Log
    Jellyfin Log

    The Jellyfin log is full length but idk which part is important to share, sorry Smiling-face

    And here are my settings:
    https://drive.google.com/file/d/1KYD6beS...sp=sharing
    https://drive.google.com/file/d/1WGuDsfe...sp=sharing
    https://drive.google.com/file/d/1K_jXoAc...sp=sharing
    https://drive.google.com/file/d/1G2JrdVH...sp=sharing
    https://drive.google.com/file/d/1wDONL9a...sp=sharing
    https://drive.google.com/file/d/1x6UrS_P...sp=sharing
    https://drive.google.com/file/d/1j2BzRAG...sp=sharing

    Any help with this would be greatly appreciated! I should also add that I did go through and deselect each encoding/decoding option (codecs) and hit save, then test several video files, and had no luck unless I completely turned off the hardware acceleration. I ALSO ran intel_gpu_top and ls whatever (sorry, I'm no good with linux, can't remember the command xD) to see that I do have my GPU showing as seen by the system, but I'm happy to show the output again if needed. Thanks again for any assistance in advance <3
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    Messages In This Thread
    Hardware acceleration issues: TrueNAS, Dockge - by OutbakJak - 2025-04-04, 07:25 AM
    RE: Hardware acceleration issues: TrueNAS, Dockge - by TheDreadPirate - 2025-04-04, 02:10 PM
    RE: Hardware acceleration issues: TrueNAS, Dockge - by OutbakJak - 2025-04-05, 11:52 PM
    RE: Hardware acceleration issues: TrueNAS, Dockge - by TheDreadPirate - 2025-04-06, 01:20 AM
    RE: Hardware acceleration issues: TrueNAS, Dockge - by OutbakJak - 2025-04-06, 11:35 PM

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