2025-04-11, 10:57 AM
(This post was last modified: 2025-04-11, 10:58 AM by phainedev. Edited 1 time in total.)
Hi all,
I've been having consistent crashes with the Jellyfin desktop app on Windows 11 during playback. It usually runs fine for an hour or two, then suddenly crashes. Strangely, the same file will often play fine again afterward with no issues.
Based on the logs, the crash appears related to hardware acceleration, specifically D3D11VA. Here's a snippet:
The error 887a0005 corresponds to DXGI_ERROR_DEVICE_REMOVED , suggesting a GPU reset or driver issue—but the system is otherwise stable.
System details:
I've been having consistent crashes with the Jellyfin desktop app on Windows 11 during playback. It usually runs fine for an hour or two, then suddenly crashes. Strangely, the same file will often play fine again afterward with no issues.
Based on the logs, the crash appears related to hardware acceleration, specifically D3D11VA. Here's a snippet:
Code:
ffmpeg: AVHWFramesContext: Unable to lock D3D11VA surface (887a0005)
vd: Could not copy back hardware decoded frame.
vd: Error while decoding frame (hardware decoding)!
Attempting next decoding method after failure of hevc-d3d11va-copy.
QWindowsEGLContext::doneCurrent: Failed to make no context/surface current. eglError: 12302The error 887a0005 corresponds to DXGI_ERROR_DEVICE_REMOVED , suggesting a GPU reset or driver issue—but the system is otherwise stable.
System details:
- Windows 11
- 1080ti
- Latest Jellyfin app (April 2025 build)
- Jellfin Server running on docker/unraid with GPU passthrough of 7700k when required
-