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    Jellyfin Forum Support Troubleshooting Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error

     
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    Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error

    Jellyfin runs fine for an hour or so, then crashes during playback with D3D11VA decoding errors. The same file plays fine afterward.
    phainedev
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    Posts: 11
    Threads: 3
    Joined: 2024 Jun
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    Country:United Kingdom
    #3
    2025-04-11, 01:51 PM
    Hi, thanks for your response.

    The GPU is running at stock settings - no overclocking. I can game for hours with no issues, so overall system stability seems solid.

    I’ve already tried doing a full uninstall and reinstall of the NVIDIA drivers (using DDU in safe mode), but the problem persists.

    I was actually experiencing the same issue back on Windows 10. I then did a completely fresh install of Windows 11 (not an upgrade), but the issue remains exactly the same.

    The type of video content doesn’t seem to matter either. SDR or HDR, H.264 or H.265, MKV or MP4, they all behave the same. Playback will usually run fine for an hour or two, then the app crashes. After that, I force close the Jellyfin app, restart the app, start the same media file, and it plays fine again.

    Happy to try anything else you think might help.
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    Messages In This Thread
    Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by phainedev - 2025-04-11, 10:57 AM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by TheDreadPirate - 2025-04-11, 12:55 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by phainedev - 2025-04-11, 01:51 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by TheDreadPirate - 2025-04-11, 03:19 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by phainedev - 2025-04-11, 06:46 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by TheDreadPirate - 2025-04-11, 08:31 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by phainedev - 2025-04-13, 03:19 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by phainedev - 2025-04-14, 07:00 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by TheDreadPirate - 2025-04-14, 07:14 PM
    RE: Jellyfin App on Windows 11 Crashes After 1–2 Hours – D3D11VA Hardware Decoding Error - by phainedev - 2025-04-15, 02:42 PM

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