2025-04-18, 10:43 AM
(2025-04-17, 08:37 PM)TheDreadPirate Wrote: "Fetching additional information", IIRC, means it is extract the subtitles on the fly because the client doesn't support embedded subs. Or embedded subs in a particular container, etc.
If you unchecked on the fly extraction, the video would just wait for the extraction to finish before starting the video. Depending on how long that takes, it could timeout. 30 seconds, I believe.
Can you share your logs so we can see how long the extraction process is taking?
Somehow I have missed that this is how Jellyfin works. I have always imagined it was due to Jellyfin being unable to actually read the subtitles from the files. I must watch the logs next time this happens to better understand what happens. AFAIK it takes around 1 minute for Jellyfin to extract 10 subtitles from a single episode on my server.
I have now enabled subtitle extraction during library scan so it would not happen during playback. If this does not help I will probably write a custom script that will extract them next to the video files.