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    Jellyfin Forum Support Troubleshooting Roku client subtitle support

     
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    Roku client subtitle support

    Custom CJK subtitles not working on Roku client
    velummortis
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    Posts: 2
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    Joined: 2025 Apr
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    Country:Trinidad and Tobago
    #1
    2025-04-19, 04:33 AM
    Server:10.10.1 on MacOS 10.13 installed via amd64 .dmg from website
    Client: Roku 3.0.1

    I’m watching a series with Chinese srt subtitles and enabled fallback fonts, directed them to a folder full of necessary woff2 and otf fonts as well as enabled custom subtitles on the client.

    Expected behavior: Custom subtitles display on Roku client using provided fonts on the server
    Actual behavior: Subtitles display as squares, or sometimes nothing at all - depending on the font.

    Works fine if I switch to the ass file I exported though.
    I've tried clearing the Fonts folder of all but one otf font, making sure it's <4 MB, renaming it to font.otf, doing the same with a ttf, exporting the internal srts to external srts and repeating all the same steps. The logs give errors processing the internal subs with:

    Code:
    [ERR] [30] - “MediaBrowser.MediaEncoding.Subtitles.SubtitleEditParser: 57 errors encountered while parsing ‘“srt”’ subtitle using the SubRip format parser” , with errors like: “Line # - Error reading time code”

    For every line in the file, but no errors for the external subs, though it still shows nothing.

    Does the CJK support only apply to ass/ssa files or is there something else I’m doing wrong?
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    Messages In This Thread
    Roku client subtitle support - by velummortis - 2025-04-19, 04:33 AM
    RE: Roku client subtitle support - by TheDreadPirate - 2025-04-19, 07:50 PM
    RE: Roku client subtitle support - by velummortis - 2025-04-20, 04:04 AM
    RE: Roku client subtitle support - by TheDreadPirate - 2025-04-20, 10:12 PM

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