2025-04-20, 09:28 PM
When the newly installed Roku app is opened, it crashes to the home screen. I've tried reinstalling. There's no updates available for the app or the TV. This isn't a server issue, because the app won't open long enough to enter server information.
TV is an onn 100005396 running Roku version 14.1.4 build 7709
Using Roku app version 3.0 build 1
I don't know how to get the logs from the TV, if I even can.
Steps to Reproduce
Video
https://youtu.be/5u8a9lcVYm8?si=HJOpBBK7Rqur3j1x
Additional Context
This is my grandma's TV, and she won't be able to follow my instructions to collect logs or other information you ask for. So any additional info requested will be delayed a few weeks until I next visit.
TV is an onn 100005396 running Roku version 14.1.4 build 7709
Using Roku app version 3.0 build 1
I don't know how to get the logs from the TV, if I even can.
Steps to Reproduce
- Install Jellyfin
- Open it
Video
https://youtu.be/5u8a9lcVYm8?si=HJOpBBK7Rqur3j1x
Additional Context
This is my grandma's TV, and she won't be able to follow my instructions to collect logs or other information you ask for. So any additional info requested will be delayed a few weeks until I next visit.