remote access openvpn

[brun2025]

Hello I am experiencing video playback issues while accessing jellyfin remotely, no issues with playback on home network ,detailed below are a couple of cases and related logs


VIDEO PLAYBACK:
I noticed the following while trying to playback media which results in "Play Back Error : There was an error processing the request. Please try again later"

Code:

[2025-04-21 16:49:53.472 -04:00] [INF] [47] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "10.66.66.2" request
[2025-04-21 16:50:09.496 -04:00] [ERR] [47] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Reading the request body timed out due to data arriving too slowly. See MinRequestBodyDataRate". URL "POST" "/Items/d67b61b3f60269436b2a1a0512706a9b/PlaybackInfo".
[2025-04-21 16:50:25.273 -04:00] [WRN] [47] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "10.66.66.2" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."

MUSIC PLAYBACK:

However, in the case of music the audio files load and playback without any issues

Code:

[2025-04-21 17:13:26.675 -04:00] [INF] [10] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "10.66.66.2" request
[2025-04-21 17:13:36.212 -04:00] [INF] [37] Jellyfin.Api.Controllers.UniversalAudioController: GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ts", AudioCodec: "mp3", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "mp4", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: hls, EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [], EnableAudioVbrEncoding: True }], ContainerProfiles: [], CodecProfiles: [], SubtitleProfiles: [] }
[2025-04-21 17:13:36.213 -04:00] [INF] [37] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "admin". EnableAudioPlaybackTranscoding: True
[2025-04-21 17:13:36.271 -04:00] [INF] [37] Jellyfin.Api.Controllers.UniversalAudioController: GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ts", AudioCodec: "mp3", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "mp4", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: hls, EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [], EnableAudioVbrEncoding: True }], ContainerProfiles: [], CodecProfiles: [], SubtitleProfiles: [] }
[2025-04-21 17:13:36.273 -04:00] [INF] [37] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "admin". EnableAudioPlaybackTranscoding: True
[2025-04-21 17:13:42.927 -04:00] [ERR] [10] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Reading the request body timed out due to data arriving too slowly. See MinRequestBodyDataRate". URL "POST" "/Sessions/Playing".

DIRECT STREAM PLAYBACK:

If I copy the stream url from the app and paste it into VLC, i am able to play it back 

Has anyone else experienced this type of behavior and can suggest a potential fix or how to troubleshoot it further?