Trickplay images not working

[jelectric]

The fun never ends with Roku! ™️

There are times the Roku device will add its own trickplay images. We have no way to prevent this.

To avoid showing two trickplay images overlapped on top of each other, we rely on a yes/no value from Roku that tells us if it's supplying its own trickplay images.

The fun thing is, sometimes Roku tells us YES! it is, but in reality it isn't 

We have no other way to know what Roku is doing, and if it's lying to us, we won't know.

The only other thing you can try is to force trickplay images by turning the force setting on. Essentially, you're telling the device to show the custom trickplay image no matter what. Just know, if Roku does provide its own at any point, they will overlap!

I have tried that setting before be unfortunately it still did not work. One thing that did get the trickplay images to appear was if I turned on forced transcoding. That is not a good solution for me though since I have a low performance server and I much rather be able to direct play.