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    Jellyfin Forum Support Troubleshooting Networking & Access Problems with remote access

     
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    Problems with remote access

    GruttePier
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2025 Jun
    Reputation: 0
    Country:Netherlands
    #1
    2025-06-22, 12:03 PM
    Hi all,

    First time poster here. I have issues accessing my Jellyfin remotely. I'm not very familiar with all this, so I'm hoping some of you can help me out. Of note: my remote access with Plex used to work fine, so I suppose the easiest way to find out what went wrong is something in the Jellyfin settings. 

    I run Jellyfin on my Synology NAS. I Installed Jellyfin through a docker. I also have NordVPN running on my NAS. This is where I'm not entirely sure how it works, but I have two active network interfaces. and the default gateway is my VPN. The NAS is on a static IP address. 

    I forwarded port 32400 in my router settings for Plex (TCP). This worked fine, and continues to work. I thought I could simply forward port 8096 for Jellyfin, enable "allow remote connections to this server" in the jellyfin settings, and be done with it. But somehow it doesn't work. I don't have an active firewall on my NAS (Firewall is disabled under the security tab anyhow). I also did mess around a bit with trying to set up a reverse proxy through a let's encrypt certificate. This works in so far that I can now access my synology within my network through  the domain that i set up but it does not work remotely. I thought I maybe finished this process prematurely, because i cannot figure out how to gain access to my ssl certificates. But I thought until i figure out this, i should at least be able to access my jellyfin remotely trough the direct port forward? 

    When I use online tools to see if my ports are succesfully forwarded, all mentioned ports show up as closed. Even the 32400 for Plex while I have remote access just fine. Also when I run command -ano | findstr "LISTENING" I do not see any of the relevant ports show up. This confuses me. One final thing that may be relevant: when i try to access router information on my nas through the remote access tab, I get a notification saying "Your gateway setting is invalid". But again, all this time my Plex is working so something else must be off. 

    Happy to hear any ideas!
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    Messages In This Thread
    Problems with remote access - by GruttePier - 2025-06-22, 12:03 PM
    RE: Problems with remote access - by bitmap - 2025-06-22, 03:20 PM
    RE: Problems with remote access - by GruttePier - 2025-06-22, 08:58 PM
    RE: Problems with remote access - by pxr5 - 2025-06-22, 07:51 PM
    RE: Problems with remote access - by GruttePier - 2025-06-22, 09:04 PM
    RE: Problems with remote access - by bitmap - 2025-06-23, 03:28 AM

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