2025-07-03, 03:14 AM
(This post was last modified: 2025-07-03, 04:24 PM by night_chrono. Edited 2 times in total.)
I have Jellyfin version 10.10.7 running on Windows 11. My hardware is a 10th gen i5 10400, 64 GB of RAM, and a 1 TB NVME SSD.
At seemingly random points throughout the day when watching media, the playback stops, the app freezes (windows, and android have both had the freezing happen) and the entire server becomes inaccessible until the physical server has been rebooted. *EDIT FOR CLARITY* Jellyfin becomes inaccessible. I can still RDP into the server and reboot it. What I meant was that jellyfin is completely inaccessible, even on the machine going to "localhost" in the browser. My apologies for the confusing wording.
I have checked the log file and nothing jumps out at me. I had errors previously about episode ordering names (which I have since corrected), stale accounts (I was experimenting with authentik integration) but I have since deleted those accounts and removed all unused plugins. The only plugin I have now is TheTVDB.
I have 2 Gbps up that is nowhere close to being saturated, but the crashes have happened over LAN as well.
Playback is almost exclusively direct playback and transcoding shouldn't be an issue. Even if there was transcoding, the 10400 with quick sync should handle it no problem.
I have poured over the default log and found no evidence of anything suspect. While I was typing this post, with two direct playbacks resuming after a fresh reboot, CPU usage spiked, and the UI on the desktop app on a different windows PC, and in a web browser on localhost became extremely laggy. Again, nothing in the log I can see, but I am no expert. I have just enabled debugg logging so hopefully that offers more insights. I can provide that log whenever the crash happens again. I am sure it will be within 24 hours.
Does anyone have any suggestions or insight to share as to why this keeps happening?
Thanks to all who assist.
At seemingly random points throughout the day when watching media, the playback stops, the app freezes (windows, and android have both had the freezing happen) and the entire server becomes inaccessible until the physical server has been rebooted. *EDIT FOR CLARITY* Jellyfin becomes inaccessible. I can still RDP into the server and reboot it. What I meant was that jellyfin is completely inaccessible, even on the machine going to "localhost" in the browser. My apologies for the confusing wording.
I have checked the log file and nothing jumps out at me. I had errors previously about episode ordering names (which I have since corrected), stale accounts (I was experimenting with authentik integration) but I have since deleted those accounts and removed all unused plugins. The only plugin I have now is TheTVDB.
I have 2 Gbps up that is nowhere close to being saturated, but the crashes have happened over LAN as well.
Playback is almost exclusively direct playback and transcoding shouldn't be an issue. Even if there was transcoding, the 10400 with quick sync should handle it no problem.
I have poured over the default log and found no evidence of anything suspect. While I was typing this post, with two direct playbacks resuming after a fresh reboot, CPU usage spiked, and the UI on the desktop app on a different windows PC, and in a web browser on localhost became extremely laggy. Again, nothing in the log I can see, but I am no expert. I have just enabled debugg logging so hopefully that offers more insights. I can provide that log whenever the crash happens again. I am sure it will be within 24 hours.
Does anyone have any suggestions or insight to share as to why this keeps happening?
Thanks to all who assist.