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    Jellyfin Forum Support Troubleshooting Android TV fails to connect to server

     
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    Android TV fails to connect to server

    Android TV fails to connect to server
    OmegaSupreme3
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    Joined: 2025 Jul
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    Country:Netherlands
    #1
    Today, 06:27 AM (This post was last modified: 4 hours ago by OmegaSupreme3. Edited 4 times in total.)
    After update to 0.18.11 the app cannot connect to my server anymore, the reverse proxy reports a SSL handshake failure. Before the update I've never experienced any problems with the app. The setup has been working for almost a year without problems.
    • I use a Google ChromeCast 4K (up-to-date)
    • WiFi connection is working (can browse videos etc.)
    • The reverse proxy is configured to use a non self-signed SSL certificate (TransIP). The certificate is valid
    • The reverse proxy also is used for other services and none of those services experience problems
    • No configuration changes have been made to the reverse proxy
    • No configuration changes have been made to JellyFin server (10.10.7 running since release)
    • JellyFin through the webbrowser, MediaPlayer and the regular Android app work without problems. Both from inside and outside the network

    What did I try?
    • I tried connecting directly to the JellyFin server HTTPS (8095), bypassing the reverse proxy, but no connection could be made
    • I also tried through direct connecting to the JellyFin server HTTP (8096), bypassing the reverse proxy, but no connection could be made
    • Remove server settings from the app. Did not resolve the issue
    • Remove the cache/data for the Android TV app. Did not resolve the issue
    • Reinstalled the Android TV app. Did not resolve the issue
    • Tried with a different Google ChromeCast 4K. Same issues occur
    • Checked the logs of JellyFin and couldn't find any relevant information. It seems the app doesn't connect to JellyFin server at all. The logs do not show any information
    • Checked the operating system logs, also no relevant information is shown
    • 'netstat' on the system running JellyFin doesn't reveal any pending connections as well

    The latter seems to indicate that the issue I have might be more of a general connection issue, not only related to SSL connections.

    What steps can I take to start resolving this issue? Are there any debug logs for the app?
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    Messages In This Thread
    Android TV fails to connect to server - by OmegaSupreme3 - Today, 06:27 AM
    RE: Fails to connect to server (SSL handshake failure) - by bitmap - 4 hours ago
    RE: Fails to connect to server (SSL handshake failure) - by OmegaSupreme3 - 4 hours ago

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