Today, 02:34 AM
When I try to play certain direct play videos that don’t require transcoding (these videos are in MKV format with embedded subtitles), it just gets stuck on the poster screen. I didn’t find any obvious issues in the logs. I’ve also tried playing the same file on Emby, and it works fine there.
Log
PlayBackInfo
Log
Code:
[13:49:36] [INF] [10] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for Jarao. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[13:49:36] [DBG] [10] Jellyfin.Api.Helpers.MediaInfoHelper: Profile: Unknown Profile, Path: /data/video/rsarrar/anime/Rascal Does Not Dream of Bunny Girl Senpai/Season 2/S02E03.mkv, isEligibleForDirectPlay: True, isEligibleForDirectStream: False
[13:49:36] [DBG] [10] Jellyfin.Api.Helpers.MediaInfoHelper: DirectPlay Result for Profile: Anonymous Profile, Path: /data/video/rsarrar/anime/Rascal Does Not Dream of Bunny Girl Senpai/Season 2/S02E03.mkv, PlayMethod: DirectPlay, AudioStreamIndex: 1, SubtitleStreamIndex: 2, Reasons: 0
[13:49:36] [DBG] [10] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile=Anonymous Profile, Path=/data/video/rsarrar/anime/Rascal Does Not Dream of Bunny Girl Senpai/Season 2/S02E03.mkv, AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) media:/videos/46797fbf-a19a-2fcd-3377-04edbc3e41ec/stream.mkv?MediaSourceId=46797fbfa19a2fcd337704edbc3e41ec&Static=true&VideoCodec=h264&AudioCodec=aac&AudioStreamIndex=1&api_key=<token>&Tag=d54b275288144402d831b4f1484a8fe5PlayBackInfo
Code:
{"Name": null, "Id": null, "MaxStreamingBitrate": 120000000, "MaxStaticBitrate": 100000000, "MusicStreamingTranscodingBitrate": 384000, "MaxStaticMusicBitrate": 8000000, "DirectPlayProfiles": [{"Container": "webm", "AudioCodec": "vorbis,opus", "VideoCodec": "vp8,vp9,av1", "Type": "Video", "$type": "DirectPlayProfile"}, {"Container": "mp4,m4v", "AudioCodec": "aac,mp3,mp2,opus,flac,vorbis", "VideoCodec": "h264,vp9,av1", "Type": "Video", "$type": "DirectPlayProfile"}, {"Container": "mkv", "AudioCodec": "aac,mp3,mp2,opus,flac,vorbis", "VideoCodec": "h264,vp9,av1", "Type": "Video", "$type": "DirectPlayProfile"}, {"Container": "mov", "AudioCodec": "aac,mp3,mp2,opus,flac,vorbis", "VideoCodec": "h264", "Type": "Video", "$type": "DirectPlayProfile"}, {"Container": "opus", "AudioCodec": null, "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "webm", "AudioCodec": "opus", "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "ts", "AudioCodec": "mp3", "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "mp3", "AudioCodec": null, "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "aac", "AudioCodec": null, "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "m4a", "AudioCodec": "aac", "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "m4b", "AudioCodec": "aac", "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "flac", "AudioCodec": null, "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "webma", "AudioCodec": null, "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "webm", "AudioCodec": "webma", "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "wav", "AudioCodec": null, "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "ogg", "AudioCodec": null, "VideoCodec": null, "Type": "Audio", "$type": "DirectPlayProfile"}, {"Container": "hls", "AudioCodec": "aac,mp2,opus,flac", "VideoCodec": "av1,h264,vp9", "Type": "Video", "$type": "DirectPlayProfile"}, {"Container": "hls", "AudioCodec": "aac,mp3,mp2", "VideoCodec": "h264", "Type": "Video", "$type": "DirectPlayProfile"}], "TranscodingProfiles": [{"Container": "mp4", "Type": "Audio", "VideoCodec": "", "AudioCodec": "aac", "Protocol": "hls", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Streaming", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 1, "SegmentLength": 0, "BreakOnNonKeyFrames": true, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "aac", "Type": "Audio", "VideoCodec": "", "AudioCodec": "aac", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Streaming", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "mp3", "Type": "Audio", "VideoCodec": "", "AudioCodec": "mp3", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Streaming", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "opus", "Type": "Audio", "VideoCodec": "", "AudioCodec": "opus", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Streaming", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "wav", "Type": "Audio", "VideoCodec": "", "AudioCodec": "wav", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Streaming", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "opus", "Type": "Audio", "VideoCodec": "", "AudioCodec": "opus", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Static", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "mp3", "Type": "Audio", "VideoCodec": "", "AudioCodec": "mp3", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Static", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "aac", "Type": "Audio", "VideoCodec": "", "AudioCodec": "aac", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Static", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "wav", "Type": "Audio", "VideoCodec": "", "AudioCodec": "wav", "Protocol": "http", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Static", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 0, "SegmentLength": 0, "BreakOnNonKeyFrames": false, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "mp4", "Type": "Video", "VideoCodec": "av1,h264,vp9", "AudioCodec": "aac,mp2,opus,flac", "Protocol": "hls", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Streaming", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 1, "SegmentLength": 0, "BreakOnNonKeyFrames": true, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}, {"Container": "ts", "Type": "Video", "VideoCodec": "h264", "AudioCodec": "aac,mp3,mp2", "Protocol": "hls", "EstimateContentLength": false, "EnableMpegtsM2TsMode": false, "TranscodeSeekInfo": "Auto", "CopyTimestamps": false, "Context": "Streaming", "EnableSubtitlesInManifest": false, "MaxAudioChannels": "2", "MinSegments": 1, "SegmentLength": 0, "BreakOnNonKeyFrames": true, "Conditions": [], "EnableAudioVbrEncoding": true, "$type": "TranscodingProfile"}], "ContainerProfiles": [], "CodecProfiles": [{"Type": "VideoAudio", "Conditions": [{"Condition": "Equals", "Property": "IsSecondaryAudio", "Value": "false", "IsRequired": false, "$type": "ProfileCondition"}], "ApplyConditions": [], "Codec": "aac", "Container": null, "SubContainer": null, "$type": "CodecProfile"}, {"Type": "VideoAudio", "Conditions": [{"Condition": "Equals", "Property": "IsSecondaryAudio", "Value": "false", "IsRequired": false, "$type": "ProfileCondition"}], "ApplyConditions": [], "Codec": null, "Container": null, "SubContainer": null, "$type": "CodecProfile"}, {"Type": "Video", "Conditions": [{"Condition": "NotEquals", "Property": "IsAnamorphic", "Value": "true", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "EqualsAny", "Property": "VideoProfile", "Value": "high|main|baseline|constrained baseline|high 10", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "EqualsAny", "Property": "VideoRangeType", "Value": "SDR", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "LessThanEqual", "Property": "VideoLevel", "Value": "52", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "NotEquals", "Property": "IsInterlaced", "Value": "true", "IsRequired": false, "$type": "ProfileCondition"}], "ApplyConditions": [], "Codec": "h264", "Container": null, "SubContainer": null, "$type": "CodecProfile"}, {"Type": "Video", "Conditions": [{"Condition": "NotEquals", "Property": "IsAnamorphic", "Value": "true", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "EqualsAny", "Property": "VideoProfile", "Value": "main", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "EqualsAny", "Property": "VideoRangeType", "Value": "SDR|HDR10|HLG", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "LessThanEqual", "Property": "VideoLevel", "Value": "120", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "NotEquals", "Property": "IsInterlaced", "Value": "true", "IsRequired": false, "$type": "ProfileCondition"}], "ApplyConditions": [], "Codec": "hevc", "Container": null, "SubContainer": null, "$type": "CodecProfile"}, {"Type": "Video", "Conditions": [{"Condition": "EqualsAny", "Property": "VideoRangeType", "Value": "SDR|HDR10|HLG", "IsRequired": false, "$type": "ProfileCondition"}], "ApplyConditions": [], "Codec": "vp9", "Container": null, "SubContainer": null, "$type": "CodecProfile"}, {"Type": "Video", "Conditions": [{"Condition": "NotEquals", "Property": "IsAnamorphic", "Value": "true", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "EqualsAny", "Property": "VideoProfile", "Value": "main", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "EqualsAny", "Property": "VideoRangeType", "Value": "SDR|HDR10|HLG", "IsRequired": false, "$type": "ProfileCondition"}, {"Condition": "LessThanEqual", "Property": "VideoLevel", "Value": "19", "IsRequired": false, "$type": "ProfileCondition"}], "ApplyConditions": [], "Codec": "av1", "Container": null, "SubContainer": null, "$type": "CodecProfile"}], "SubtitleProfiles": [{"Format": "vtt", "Method": "External", "DidlMode": null, "Language": null, "Container": null, "$type": "SubtitleProfile"}, {"Format": "ass", "Method": "External", "DidlMode": null, "Language": null, "Container": null, "$type": "SubtitleProfile"}, {"Format": "ssa", "Method": "External", "DidlMode": null, "Language": null, "Container": null, "$type": "SubtitleProfile"}], "$type": "DeviceProfile"}