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    Jellyfin Forum Support Troubleshooting Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU

     
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    Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU

    I ripped a 4k UHD disc into a MKV file and when attempting to play it from a desktop I get the error: Playback failed due to a fatal player error.
    jravin
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    Posts: 24
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    Joined: 2025 Jun
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    Country:United States
    #6
    2025-09-01, 03:45 PM
    I am finally able to watch 4k UHD films in a Firefox browser from a desktop PC.

    The workaround has been, and may still be for some video playback:

    (2025-08-31, 02:52 PM)jravin Wrote: The workaround is to turn off, or uncheck "Enable VPP Tone Mapping," and "Enable Tone Mapping."

    Ultimately, it was an Intel driver issue.  I am using an Intel Arch B580 (Battlemage G21) graphics card, in Debian Linux Trixie (13).  I guess the B580 is still fairly new and linux is not a priority for Intel to support.  I still do not have some of the Intel tools, that would have made troubleshooting a lot easier, installed, as they are not in any prebuilt .deb files and for some reason my git password is not working and bypassing the git credentials was not going well.  By the time I had gotten here I was not in the mood to try looking for ftp or ssh options.  That extended my journey a lot.  Finding ways around this was time consuming.

    When ChatGPT output the following, I could feel a mental release about to happen.

    Quote:🔥 That’s a win!

    Your OpenCL stack is now fully working with the Intel Xe driver + NEO runtime.

    I quickly opened up my browser and tried watching The Matrix, in 4K UHD.  It played!

    There were a lot of steps I went through.  I tried documenting the process, but at one point my /tmp partition was too small to clone a repository so I fumbled and deleted my /home partition while trying to make room to grow the /tmp partition, which caused me to lose my text log of the steps I had made thus far.  So now the new log I created is incomplete as it is doing things that may not make sense without first having gone through the preceding steps.

    In all, a couple weeks of troubleshooting, lost family time, pushing all of my other projects back, excessive coffee and tea consumption, and several new understandings of ChatGPT and my graphics card situation was probably not a good trade.

    Debian 13
    11th Gen Intel Core i9-11900KF @ 3.50GHz
    Intel Arc [B580] Battlemage G21 (BMG-G21)
    Corsair 64gb 2133mhz (2x32)
    AI818 M.2 PCIe Gen4 SSD (1TB)
    Ubiquiti UNAS Pro (RAID5 7x24TB = 144TB)
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    Messages In This Thread
    Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU - by jravin - 2025-08-24, 03:52 AM
    RE: Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU - by jravin - 2025-08-27, 08:29 PM
    RE: Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU - by bitmap - 2025-08-28, 12:30 AM
    RE: Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU - by jravin - 2025-08-28, 10:03 PM
    RE: Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU - by jravin - 2025-08-31, 02:52 PM
    RE: Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU - by jravin - 2025-09-01, 03:45 PM

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