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    Jellyfin Forum Support Troubleshooting SOLVED: Content Streaming Issues Outside Home Network

     
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    SOLVED: Content Streaming Issues Outside Home Network

    Fatal Playback Error, refusing to play with no error
    lakinreid
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    Junior Member

    Posts: 27
    Threads: 7
    Joined: 2024 May
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    Country:United States
    #1
    2025-09-02, 06:26 PM
    Hey all, I'm encountering a new issue with family members accessing my server. I haven't messed with anything recently server related, so its a bit odd. The only change which has happened recently is I lost track of my original Caddy folder, so I created a new one with the needed Caddy files. I don't think that should have anything to do with it, but thought I should mention that. 

    Here are some logs of when content was unable to play:

    (playing from Jellyfin Android app with cellular data) - https://privatebin.net/?43a19f576b4f9698...REHHoUnc6c

    (playing from Firefox on a laptop) - https://privatebin.net/?36c3173a8874e99c...Es8WnQB2cj



    Here is a log of successfully streaming that same movie from that android phone above, but just connected to the same network as the server:

    https://privatebin.net/?e04a7de562b00cb2...c3AMfRmFf3


    I tried watching a few different movies/shows from my phone while using cellular data, and I was having the same issue. I was able to navigate to each show, but when I click play it would just sit there with the show's backdrop image. Odd stuff! The Firefox client received a Fatal Playback Error, but I never got that on my tests.  Let me know if you guys can spot anything obvious going on. Thanks in advance yall!!
    Jellyfin 10.10.6
    Windows 11
    RTX 3060 Ti
    Ryzen 5 5600x
    16GB RAM
    8TB
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    Messages In This Thread
    Content Streaming Issues Outside Home Network - by lakinreid - 2025-09-02, 06:26 PM
    RE: Content Streaming Issues Outside Home Network - by bitmap - 2025-09-02, 10:13 PM
    RE: Content Streaming Issues Outside Home Network - by lakinreid - 2025-09-03, 03:09 PM
    RE: Content Streaming Issues Outside Home Network - by theguymadmax - 2025-09-03, 10:18 PM
    RE: Content Streaming Issues Outside Home Network - by lakinreid - 6 hours ago

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