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    Jellyfin Forum Support Troubleshooting Fatal Playback Error (Windows 11/Intel UHD 630 8th Gen.)

     
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    Fatal Playback Error (Windows 11/Intel UHD 630 8th Gen.)

    Enabling HW acceleration causes fatal playback errors.
    slimetabnet
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    Junior Member

    Posts: 4
    Threads: 2
    Joined: 2025 Sep
    Reputation: 0
    Country:United States
    #1
    2025-09-21, 06:34 PM
    Hi everyone,

    I have been running into fatal playback errors whenever I enable hardware acceleration on my Windows 11 server.

    Steps taken:

    1. Looked up my graphics card's specs/generation and made a note of the file types it can help play.
    2. Updated the graphic's card's drivers.
    3. Per the documentation, disabled [Use hardware graphics adapters for all Remote Desktop Services sessions].
    4. Enabled QSV and unchecked all unsupported codecs, then saved settings.

    Server specs:

    OS: Windows 11 Pro
    Version: 24H2
    OS build: 26100.6584
    Experience: Windows Feature Experience Pack 1000.26100.234.0
    -
    Processor: Intel® Core™ i7-8700 CPU @ 3.20GHz (3.19 GHz)
    Installed RAM: 32.0 GB (31.8 GB usable)
    GPU Intel® UHD Graphics Family (8th generation)
    DAC Type: Internal
    Adapter String: Intel® UHD Graphics 630
    BIOS Info: Intel Video BIOS

    Jellyfin version 10.10.7_windows_x64 (Windows Installer)

    See attached log for the most recent fatal playback error.

    I'm new to Jellyfin and believe this is probably some sort of settings issue or step I've missed when trying to enable hardware acceleration in my server.

    Thanks in advance!


    Attached Files
    .txt   Log.txt (Size: 10.79 KB / Downloads: 17)
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    Messages In This Thread
    Fatal Playback Error (Windows 11/Intel UHD 630 8th Gen.) - by slimetabnet - 2025-09-21, 06:34 PM
    RE: Fatal Playback Error (Windows 11/Intel UHD 630 8th Gen.) - by pxr5 - 2025-09-21, 07:01 PM
    RE: Fatal Playback Error (Windows 11/Intel UHD 630 8th Gen.) - by slimetabnet - 2025-09-21, 07:33 PM
    RE: Fatal Playback Error (Windows 11/Intel UHD 630 8th Gen.) - by theguymadmax - 2025-09-21, 08:17 PM

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