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    Jellyfin Forum Support Troubleshooting Added Arc A380 for transcoding: Failed to get number of OpenCL platforms: -1001.

     
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    Added Arc A380 for transcoding: Failed to get number of OpenCL platforms: -1001.

    It seems to be working but one of the commands did report an error.
    toomanytoons
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    #3
    7 hours ago
    (2025-11-27, 04:59 AM)alleycat Wrote: intel-gpu-tools/noble,now 1.28-1ubuntu2 amd64 [installed]
    intel-media-va-driver/noble-updates,now 24.1.0+dfsg1-1ubuntu0.1 amd64 [installed,automatic]
    intel-microcode/noble-updates,noble-security,now 3.20250812.0ubuntu0.24.04.1 amd64 [installed,automatic]
    intel-opencl-icd/noble,now 23.43.27642.40-1ubuntu3 amd64 [installed]
    libdrm-intel1/now 2.4.122-1~ubuntu0.24.04.1 amd64 [installed,upgradable to: 2.4.122-1~ubuntu0.24.04.2]
    tom@tyson:~$
    --------------------------------------------------------------

    Check the version of intel-opencl-icd thats the Linux distro provides:

    $ apt policy intel-opencl-icd

    intel-opencl-icd:
      Installed: (none)
      Candidate: 22.14.22890-1
    ...

    I've got all those and a couple extra:

    ------
    apt list --installed | grep intel

    intel-gpu-tools/noble,noble,now 1.28-1ubuntu2 amd64 [installed]
    intel-gsc/unknown,now 0.9.5-123~u24.04 amd64 [installed]
    intel-igc-cm/unknown,now 1.0.225.54093-1136~24.04 amd64 [installed,automatic]
    intel-media-va-driver/noble-updates,now 24.1.0+dfsg1-1ubuntu0.1 amd64 [installed]
    intel-microcode/noble-security,noble-updates,now 3.20250812.0ubuntu0.24.04.1 amd64 [installed,automatic]
    intel-opencl-icd/unknown,now 25.18.33578.15-1146~24.04 amd64 [installed]
    libdrm-intel1/now 2.4.122-1~ubuntu0.24.04.1 amd64 [installed,upgradable to: 2.4.122-1~ubuntu0.24.04.2]
    libze-intel-gpu1/unknown,now 25.18.33578.15-1146~24.04 amd64 [installed]
    xserver-xorg-video-intel/noble,noble,noble,now 2:2.99.917+git20210115-1build1 amd64 [installed]

    and the second one confirms I have 25.18.x installed

    intel-opencl-icd:
      Installed: 25.18.33578.15-1146~24.04
      Candidate: 25.18.33578.15-1146~24.04
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    Messages In This Thread
    Added Arc A380 for transcoding: Failed to get number of OpenCL platforms: -1001. - by toomanytoons - 2025-11-27, 12:47 AM
    RE: Added Arc A380 for transcoding: Failed to get number of OpenCL platforms: -1001. - by alleycat - 2025-11-27, 04:59 AM
    RE: Added Arc A380 for transcoding: Failed to get number of OpenCL platforms: -1001. - by toomanytoons - 7 hours ago

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