Unable to start/watch content on FireTV (Android) clients

[wsgolfer]

Hello, I'm hoping this is just a simple config issue on my end, but I've tried various things and am stumped, so asking you all for some help.

I run the Jellyfin server (v 10.8.12) in docker on a little mini PC running Ubuntu 20.04. The mini PC has an Intel Core i5-7400T and 32 GB of ram.

My docker compose to spin up the Jellyfin server is below. As you can see below I've got /dev/dri mounted into the jellyfin container.

Code:

  
jellyfin:
    image: linuxserver/jellyfin
    container_name: jellyfin
    environment:
      - PUID=1000
      - PGID=100
      - TZ=America/Los_Angeles
      - DOCKER_MODS=linuxserver/mods:jellyfin-opencl-intel
    ports:
      - 8096:8096 # Jellyfin
    volumes:
      - ./config/jellyfin:/config
      - /media/data:/media
    devices:
      - /dev/dri:/dev/dri
    restart: unless-stopped

The content lives on my NAS which is mounted over NFS to /media/data. The NAS and the mini PC are both on wired ethernet connections.

On my client (FireTV stick 4K, Fire OS 6.7.0.0), when I attempt to watch anything (I've tried both movies and a few shows), playback either never starts, or will start after a long delay, and immediately stop again. I haven't been able to watch anything on the TV as a result.

I'm running the latest Jellyfin App for the FireTV (v 0.15.12).

Here is how I have the hardware acceleration configured.

Code:

Hardware Acceleration : Intel QuickSync (QSV) (I've also tried VAAPI)
Hardware Encoding enabled for :
x H264  
x HEVC
x MPEG2 
x VC1
x VP8
x VP9
   AV1 
x HEVC 10bit
x VP9 10bit 

x Prefer OS native DXVA or VA-API hardware decoders

Hardware encoding options:

x Enable hardware encoding 
   Enable Intel Low-Power H.264 hardware encoder  
   Enable Intel Low-Power HEVC hardware encoder

Example 1. When pressing play on this movie, it never starts.

Code:

Video
Title: 4K HEVC HDR
Codec: HEVC
Profile: Main 10
Level: 153
Resolution: 3840x1600
Aspect ratio: 2.40:1
Interlaced: No
Framerate: 23.976025
Bitrate: 20081 kbps
Bit depth: 10 bit
Video range: HDR
Video range type: HDR10
Color space: bt2020nc
Color transfer: smpte2084
Color primaries: bt2020
Pixel format: yuv420p10le
Ref frames: 1

Audio
Title: English - TRUEHD - 7.1 - Default
Language: eng
Codec: TRUEHD
Layout: 7.1
Channels: 8 ch
Bitrate: 3218 kbps
Sample rate: 48000 Hz
Bit depth: 24 bit
Default: Yes
Forced: No
External: No

Subtitle
Title: English - Default - PGSSUB
Language: eng
Codec: PGSSUB
Default: Yes
Forced: No
External: No

Server log (there's nothing in the FFMpeg log at the same time)

Code:

[2023-11-26 18:58:46.783 -08:00] [INF] [122] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "redacted". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-11-26 18:58:46.783 -08:00] [INF] [122] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-ExoPlayer", Path="/media/media/Movies/REDACTED.Multi.UHD.2160p.Bluray.x265.HDR.Atmos.7.1-DTOne/REDACTED.Multi.UHD.2160p.Bluray.x265.HDR.Atmos.7.1-DTOne.mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&VideoCodec=hevc&AudioCodec=truehd&AudioStreamIndex=1&SubtitleStreamIndex=6&api_key=<token>&SubtitleMethod=Embed&Tag=daa53d20f53aff921a73e706efe41875"
[2023-11-26 18:59:04.841 -08:00] [WRN] [126] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&api_key=cREDACTED&Tag=daa53d20f53aff921a73e706efe41875" to "192.168.1.178" in 0:00:08.9213071 with Status Code 200
[2023-11-26 18:59:04.858 -08:00] [WRN] [127] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&api_key=cREDACTED&Tag=daa53d20f53aff921a73e706efe41875" to "192.168.1.178" in 0:00:16.9633322 with Status Code 200
[2023-11-26 18:59:14.623 -08:00] [WRN] [118] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&api_key=cREDACTED&Tag=daa53d20f53aff921a73e706efe41875" to "192.168.1.178" in 0:00:09.6130393 with Status Code 200
[2023-11-26 18:59:21.313 -08:00] [INF] [114] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.15.12" playing "Ready Player One". Stopped at "0" ms
[2023-11-26 18:59:23.901 -08:00] [WRN] [118] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&api_key=cREDACTED&Tag=daa53d20f53aff921a73e706efe41875" to "192.168.1.178" in 0:00:08.9809081 with Status Code 200
[2023-11-26 18:59:24.399 -08:00] [INF] [118] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "redacted". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-11-26 18:59:24.399 -08:00] [INF] [118] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-libVLC", Path="/media/media/Movies/REDACTED.Multi.UHD.2160p.Bluray.x265.HDR.Atmos.7.1-DTOne/REDACTED.Multi.UHD.2160p.Bluray.x265.HDR.Atmos.7.1-DTOne.mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&VideoCodec=hevc&AudioCodec=truehd&AudioStreamIndex=1&SubtitleStreamIndex=6&api_key=<token>&SubtitleMethod=Embed&Tag=daa53d20f53aff921a73e706efe41875"
[2023-11-26 18:59:25.003 -08:00] [INF] [114] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "redacted". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-11-26 18:59:25.003 -08:00] [INF] [114] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-ExoPlayer", Path="/media/media/Movies/REDACTED.Multi.UHD.2160p.Bluray.x265.HDR.Atmos.7.1-DTOne/REDACTED.Multi.UHD.2160p.Bluray.x265.HDR.Atmos.7.1-DTOne.mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&VideoCodec=hevc&AudioCodec=truehd&AudioStreamIndex=1&SubtitleStreamIndex=6&api_key=<token>&SubtitleMethod=Embed&Tag=daa53d20f53aff921a73e706efe41875"
[2023-11-26 18:59:35.883 -08:00] [WRN] [118] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/9fab3494-68df-7968-33e6-b0f3143a4184/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=9fab349468df796833e6b0f3143a4184&Static=true&api_key=cREDACTED&Tag=daa53d20f53aff921a73e706efe41875" to "192.168.1.178" in 0:00:10.1895063 with Status Code 200

Example 2, TV Show. This will sometimes start, after many minutes, but will almost always stop immediately.

Code:

Video
Title: 4K HEVC SDR
Codec: HEVC
Profile: Main 10
Level: 150
Resolution: 3840x1920
Aspect ratio: 2:1
Interlaced: No
Framerate: 23.976025
Bitrate: 6683 kbps
Bit depth: 10 bit
Video range: SDR
Video range type: SDR
Color space: bt709
Color transfer: bt709
Color primaries: bt709
Pixel format: yuv420p10le
Ref frames: 1

Audio
Title: English - Dolby Digital+ - 5.1
Language: eng
Codec: EAC3
Layout: 5.1
Channels: 6 ch
Bitrate: 768 kbps
Sample rate: 48000 Hz
Default: No
Forced: No
External: No

Subtitle
Title: English - SUBRIP
Language: eng
Codec: SUBRIP
Default: No
Forced: No
External: No

Server log (there's nothing in the FFMpeg logs for this time

Code:

[2023-11-26 19:05:58.747 -08:00] [INF] [144] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "REDACTED". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-11-26 19:05:58.748 -08:00] [INF] [144] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-libVLC", Path="/media/media/REDACTED.2160p.10bit.ATVP.WEB-DL.DDP5.1.HEVC-Vyndros.mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&VideoCodec=hevc&AudioCodec=eac3&AudioStreamIndex=1&api_key=<token>&SubtitleMethod=Encode&Tag=52c865cae63332f39b9d34fbc1d48118"
[2023-11-26 19:05:59.443 -08:00] [INF] [144] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "REDACTED". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-11-26 19:05:59.443 -08:00] [INF] [144] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-ExoPlayer", Path="/media/media/REDACTED.2160p.10bit.ATVP.WEB-DL.DDP5.1.HEVC-Vyndros.mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&VideoCodec=hevc&AudioCodec=eac3&AudioStreamIndex=1&api_key=<token>&SubtitleMethod=Encode&Tag=52c865cae63332f39b9d34fbc1d48118"
[2023-11-26 19:06:05.760 -08:00] [INF] [144] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.1.117" closed
[2023-11-26 19:06:08.659 -08:00] [INF] [118] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.1.117" request
[2023-11-26 19:06:14.661 -08:00] [WRN] [139] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&api_key=REDACTED&Tag=52c865cae63332f39b9d34fbc1d48118" to "192.168.1.178" in 0:00:14.6865608 with Status Code 200
[2023-11-26 19:06:19.022 -08:00] [WRN] [148] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&api_key=REDACTED&Tag=52c865cae63332f39b9d34fbc1d48118" to "192.168.1.178" in 0:00:10.8933731 with Status Code 200
[2023-11-26 19:06:28.482 -08:00] [WRN] [120] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&api_key=REDACTED&Tag=52c865cae63332f39b9d34fbc1d48118" to "192.168.1.178" in 0:00:11.1181577 with Status Code 200
[2023-11-26 19:06:36.596 -08:00] [INF] [139] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.15.12" playing "Fortress of Solitude". Stopped at "0" ms
[2023-11-26 19:06:36.647 -08:00] [INF] [75] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "REDACTED". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-11-26 19:06:36.647 -08:00] [INF] [75] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-libVLC", Path="/media/media/REDACTED.2160p.10bit.ATVP.WEB-DL.DDP5.1.HEVC-Vyndros.mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&VideoCodec=hevc&AudioCodec=eac3&AudioStreamIndex=1&api_key=<token>&SubtitleMethod=Encode&Tag=52c865cae63332f39b9d34fbc1d48118"
[2023-11-26 19:06:37.198 -08:00] [INF] [140] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "REDACTED". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2023-11-26 19:06:37.198 -08:00] [INF] [140] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="AndroidTV-ExoPlayer", Path="/media/media/REDACTED.2160p.10bit.ATVP.WEB-DL.DDP5.1.HEVC-Vyndros.mkv", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=DirectPlay, TranscodeReason=0 ) "media:/videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&VideoCodec=hevc&AudioCodec=eac3&AudioStreamIndex=1&api_key=<token>&SubtitleMethod=Encode&Tag=52c865cae63332f39b9d34fbc1d48118"
[2023-11-26 19:06:39.540 -08:00] [WRN] [120] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&api_key=REDACTED&Tag=52c865cae63332f39b9d34fbc1d48118" to "192.168.1.178" in 0:00:11.9755368 with Status Code 200
[2023-11-26 19:06:44.278 -08:00] [INF] [139] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.1.117" closed
[2023-11-26 19:06:47.692 -08:00] [INF] [131] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.1.117" request
[2023-11-26 19:06:49.764 -08:00] [WRN] [140] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&api_key=REDACTED&Tag=52c865cae63332f39b9d34fbc1d48118" to "192.168.1.178" in 0:00:12.3028439 with Status Code 200
[2023-11-26 19:06:56.058 -08:00] [WRN] [148] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&api_key=REDACTED&Tag=52c865cae63332f39b9d34fbc1d48118" to "192.168.1.178" in 0:00:10.3794774 with Status Code 200
[2023-11-26 19:07:03.952 -08:00] [WRN] [120] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from "http://192.168.1.210:8096/Videos/903a3d9d-963c-4958-60bc-f585c23bd1c0/stream.mkv?DeviceId=4fc4fd6960abe4176e64395190171acdfe4119c6&MediaSourceId=903a3d9d963c495860bcf585c23bd1c0&Static=true&api_key=REDACTED&Tag=52c865cae63332f39b9d34fbc1d48118" to "192.168.1.178" in 0:00:08.4344522 with Status Code 200

Any suggestions for things I can try? I'm fairly computer savvy but new to the world of digital media/transcoding/hardware acceleration etc. I'm trying to ditch Plex which so far is able to play both those pieces of content just fine.

Thanks in advance!