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    Jellyfin Forum Support Troubleshooting 4K video shifted/wrapping

     
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    4K video shifted/wrapping

    Some 4k videos shifted on FireTV client
    atonable
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2025 Mar
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    #1
    2025-03-14, 10:32 PM
       
    Hello,

    I am running Jellyfin 10.10.6 installed via truenas application. I have a FireTV Stick 4K that I watch my content on, jellyfin client version 0.18.5.  When trying to watch some 4K videos the content is shifted or wrapped around, not sure how best to describe it.  I'm attaching a picture.

    Watching the same file on desktop, mobile or even a different tv client works fine.  This only seems to affect the Fire stick.  The content is direct playing, not transcoded.
    This doesn't happen to all 4K files, just some.

    This is the media info for an example file that is wrapping:
    Code:
    Video
    Title: 4K HEVC Dolby Vision Profile 8.1 (HDR10)
    Codec: HEVC
    AVC: No
    Profile: Main 10
    Level: 150
    Resolution: 3840x1600
    Aspect ratio: 2.40:1
    Anamorphic: No
    Interlaced: No
    Framerate: 23.976025
    Bitrate: 14466 kbps
    Bit depth: 10 bit
    Video range: HDR
    Video range type: DOVIWithHDR10
    DV title: Dolby Vision Profile 8.1 (HDR10)
    DV version major: 1
    DV version minor: 0
    DV profile: 8
    DV level: 6
    DV rpu preset flag: 1
    DV el preset flag: 0
    DV bl preset flag: 1
    DV bl signal compatibility id: 1
    Color space: bt2020nc
    Color transfer: smpte2084
    Color primaries: bt2020
    Pixel format: yuv420p10le
    Ref frames: 1

    this is the media info for one that does not wrap, plays fine
    Code:
    Video
    Title: 4K HEVC Dolby Vision Profile 8.1 (HDR10)
    Codec: HEVC
    AVC: No
    Profile: Main 10
    Level: 153
    Resolution: 3840x2160
    Aspect ratio: 16:9
    Anamorphic: No
    Interlaced: No
    Framerate: 24
    Bitrate: 18250 kbps
    Bit depth: 10 bit
    Video range: HDR
    Video range type: DOVIWithHDR10
    DV title: Dolby Vision Profile 8.1 (HDR10)
    DV version major: 1
    DV version minor: 0
    DV profile: 8
    DV level: 6
    DV rpu preset flag: 1
    DV el preset flag: 0
    DV bl preset flag: 1
    DV bl signal compatibility id: 1
    Color space: bt2020nc
    Color transfer: smpte2084
    Color primaries: bt2020
    Pixel format: yuv420p10le
    Ref frames: 1

    Any ideas on what could be causing this?  The file info seems pretty similar to me, so I'm not sure what to look for.
    theguymadmax
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    Community Moderator

    Posts: 1,209
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    Joined: 2024 Jun
    Reputation: 62
    #2
    2025-03-14, 10:56 PM
    https://forum.jellyfin.org/t-wrong-scree...-in-tv-app
    atonable
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    Junior Member

    Posts: 2
    Threads: 1
    Joined: 2025 Mar
    Reputation: 0
    #3
    2025-03-14, 11:19 PM
    (2025-03-14, 10:56 PM)theguymadmax Wrote: https://forum.jellyfin.org/t-wrong-scree...-in-tv-app

    Thank you!
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