Actor thumbnails

[CleverId10t]

Jellyfin 10.8.13 (Jellyfin Docker) on Ubuntu 22.04

Daily task to "Refresh People" which usually takes "less than a minute"

On Jellyfin Web and Jellyfin Windows Client, if I open a film, I will frequently get the at least blue rectangle with the white icon instead of an actor "thumbnail" (in other words what one would expect to see if there was no actor image).

Having experienced instances of the in "Cast & Crew" across many films and TV Shows manually trying to resolve.

This is not for all actors, and once their image has replaced the blue rectangle it seemed to "stick" and not go back to the blue rectangle.


I thought that it could be that the server has not downloaded/cached the actor image it until I go to the actor page, and by checking the metadata/People directory structure I was able to confirm this, no director for Actor initially, but going to their page created teh directoruy and downloaded the folder.jpg.

To make sure that I hadn't broken the install somehow, I spun up another jellyfin instance (on a different host) and have a similar experience.


Is there a method to get Jellyfin to auto download all actor images? Or is this a known issue?

[TheDreadPirate]

IIRC, Jellyfin is not very aggressive about acquiring People images. I recall someone else asking this question a couple months ago but I can't find the thread.

I have both 10.8.13 and 10.9 running and I did a spot check of my shows and movies and both have downloaded all the people images where one is available.

What metadata source are you using?

[CleverId10t]

Thanks for replying.

Metadata providers (in sequence)

Films: TheMoveDb and The Open Move Database

TV
Programmes: TheTVDB, TheMoveDB, The Open Movie Database, and Missing Episode Fetcher.
Series: TheMovieDB
Episode: TheTVDB, TheMovieDB, The Open Movie Database

Cheers

[CleverId10t]

Going through actors I've also noticed four different "colours" for missing images, grey which usually returns an image, and three shared of "blue" https://pasteboard.co/ZYiUTZQyLeAH.png

Are the different colours described anywhere?

[CleverId10t]

The issue repeated on 10.9

On searching Github issues for "actor", found the below which appears to describe the issue, and the python script appears to have resolved the issue

While running the script locally on the jellyfin server against localhost does take many hours to run, I will leave it as a daily cron job.

https://github.com/jellyfin/jellyfin/issues/8103

[HERIGROSIR]

TheDreadPirate, doesn't help much , in all the forums answered but it didn't help anything

just commenting on other people's comments

does not explain with solutions and practices

Jellfyin should have a special YouTube channel for all problem fixes

You can also seek benefits from subscribing to the YouTube channel

[BBBAton]

This issue is driving me nuts..!
I managed to use a power shell script I found that scraps all the metadata for actor images.
Jellyfin then downloaded all the images, but they still wont display until they have got clicked on..!

I dont know what else to say, i havent experienced this issue before and I have run jellyfin for several years.
I had also reinstalled jellyfin recently and copied quite a lot of data folders to avoid going through my libraries manually. The issue was there before the reinstall/backup restore though.

Al the actors appear underneath the movie, but with the default anonymous thumbnail.
As soon as you click one of them, and enter the actors own info page, their image loads. When you return to the movie page, any actor that you have ever clicked on has their image displayed. My library is filled with thousands of actors and their photos.

It's like jellyfin checks if there is an image to display, only when you enter the actors info page, instead of whenever the actor is listed and displayed.

[BBBAton]

I experience that images can be abscent or present in the database, it doesn't matter. The only difference is that the thumbnail has been clicked. Only those images are visible.

Some flag exist, some variable gets changed, whenever an actors thumbnail gets clicked.

I have remove the library and readded it. I have remove the "actors"-folder and rescanned the library/metadata. Nothing.