remote access openvpn

[brun2025]

Hello I am experiencing video playback issues while accessing jellyfin remotely, no issues with playback on home network ,detailed below are a couple of cases and related logs


VIDEO PLAYBACK:
I noticed the following while trying to playback media which results in "Play Back Error : There was an error processing the request. Please try again later"

Code:

[2025-04-21 16:49:53.472 -04:00] [INF] [47] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "10.66.66.2" request
[2025-04-21 16:50:09.496 -04:00] [ERR] [47] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Reading the request body timed out due to data arriving too slowly. See MinRequestBodyDataRate". URL "POST" "/Items/d67b61b3f60269436b2a1a0512706a9b/PlaybackInfo".
[2025-04-21 16:50:25.273 -04:00] [WRN] [47] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "10.66.66.2" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."

MUSIC PLAYBACK:

However, in the case of music the audio files load and playback without any issues

Code:

[2025-04-21 17:13:26.675 -04:00] [INF] [10] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "10.66.66.2" request
[2025-04-21 17:13:36.212 -04:00] [INF] [37] Jellyfin.Api.Controllers.UniversalAudioController: GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ts", AudioCodec: "mp3", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "mp4", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: hls, EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [], EnableAudioVbrEncoding: True }], ContainerProfiles: [], CodecProfiles: [], SubtitleProfiles: [] }
[2025-04-21 17:13:36.213 -04:00] [INF] [37] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "admin". EnableAudioPlaybackTranscoding: True
[2025-04-21 17:13:36.271 -04:00] [INF] [37] Jellyfin.Api.Controllers.UniversalAudioController: GetPostedPlaybackInfo profile: DeviceProfile { Name: null, Id: null, MaxStreamingBitrate: 8000000, MaxStaticBitrate: 8000000, MusicStreamingTranscodingBitrate: 128000, MaxStaticMusicBitrate: 8000000, DirectPlayProfiles: [DirectPlayProfile { Container: "opus", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "opus", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ts", AudioCodec: "mp3", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "mp3", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "aac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4a", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "m4b", AudioCodec: "aac", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "flac", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webma", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "webm", AudioCodec: "webma", VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "wav", AudioCodec: null, VideoCodec: null, Type: Audio }, DirectPlayProfile { Container: "ogg", AudioCodec: null, VideoCodec: null, Type: Audio }], TranscodingProfiles: [TranscodingProfile { Container: "mp4", Type: Audio, VideoCodec: "", AudioCodec: "aac", Protocol: hls, EstimateContentLength: False, EnableMpegtsM2TsMode: False, TranscodeSeekInfo: Auto, CopyTimestamps: False, Context: Streaming, EnableSubtitlesInManifest: False, MaxAudioChannels: null, MinSegments: 0, SegmentLength: 0, BreakOnNonKeyFrames: False, Conditions: [], EnableAudioVbrEncoding: True }], ContainerProfiles: [], CodecProfiles: [], SubtitleProfiles: [] }
[2025-04-21 17:13:36.273 -04:00] [INF] [37] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "admin". EnableAudioPlaybackTranscoding: True
[2025-04-21 17:13:42.927 -04:00] [ERR] [10] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "Reading the request body timed out due to data arriving too slowly. See MinRequestBodyDataRate". URL "POST" "/Sessions/Playing".

DIRECT STREAM PLAYBACK:

If I copy the stream url from the app and paste it into VLC, i am able to play it back 

Has anyone else experienced this type of behavior and can suggest a potential fix or how to troubleshoot it further?

[Duvel]

you should post some info about your openvpn config, and the bitrate of the videos you are streaming.
Is the openvpn installed on your main router or another device ??
It looks like it can't handle encryption fast enough when transferring high volumes.
Consider also doing a test with lower bitrate when watching a movie, which would give more hints about that issue