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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification SOLVED: Some scanners work very strange

     
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    SOLVED: Some scanners work very strange

    sunshine_reggae
    Offline

    Junior Member

    Posts: 3
    Threads: 2
    Joined: 2024 Feb
    Reputation: 0
    Country:Russia
    #1
    2024-02-03, 12:59 PM (This post was last modified: 2024-02-03, 01:02 PM by sunshine_reggae. Edited 1 time in total.)
    When i added new show i cant see any cover except from kinopoisk plugin, same situation with episodes names, and seasons covers, but on tvdb there are a lot of covers, and info about series and etc. Its so strange, for example episode description syncronized, but not episode name and cover. I get some info from tvdb, tmdb and etc, but not all. In settings all sources turned on. Even if i tried to find cover by hands in jellyfin its shows only kinopoisk cover.
    Yes, i have access to the tvdb, tmdb
    Yes, i tried to use vpn
    Yes, i rebooted server a lot of times.
    Yes, i have myself api keys in tvdb and kinopoisk.
    Yes, i checked shows id
    s and yes, they are correct.
    I just dont know, why miami vice metadata are quet correct, but narcos and brassics metadata updated just for 30%, But these are all popular series and the sources have a lot of information about them.

    Thats example of series, that get description and rating, but not name
    [Image: 2024-02-03-154508279.png]

    Seasons get cover from main show because it
    s just cant find other covers
    [Image: 2024-02-03-154832388.png]
    [Image: 2024-02-03-155018938.png]

    There are all correct - season cover is season cover, show cover is show cover
    [Image: 2024-02-03-155121656.png]
    [Image: 2024-02-03-155223112.png]

    That
    s my settings
    [Image: 2024-02-03-155340980.png]
    [Image: 2024-02-03-155430451.png]

    I`m using xpenology.
    Version 10.8.13 from synocommunity
    Go to solution
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-02-03, 04:25 PM
    Can you give examples of the folder and file structure for Narcos? Most of the time this is caused by not conforming to our file naming guidelines.

    https://jellyfin.org/docs/general/server/media/shows/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    sunshine_reggae
    Offline

    Junior Member

    Posts: 3
    Threads: 2
    Joined: 2024 Feb
    Reputation: 0
    Country:Russia
    #3
    2024-02-07, 04:36 PM (This post was last modified: 2024-02-07, 05:12 PM by sunshine_reggae. Edited 1 time in total.)
    upd. Problem was really in internet connection, i just din`t thought that dns will be solution for me)

    I just added 9.9.9.9 as dns server
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