Videos from External Storage will Not Play

[Berrien]

Hey yall.

I use EndeavourOS which is an Arch Based Linux, on my own personal computer without any dockers.

I installed the latest version available to Arch via the terminal, but that is not version 1.11.1 but the one before it, as, again, not available.

I've been running Jellyfin for a good handful of months now and loving it. Loved it so much that I went out and bought myself two external hard drives ("My Passport" portable HDD, 4.55TiB) so that I could start loading up even more media on it. Specifically, I have a lot of physical media, and I combed through all of it, got them all digital, and put any of it that was deemed "Lost Media" on one of the external drives for extra protection. Or so I thought.

At first I did have some trouble with the drives and needed to reformat them so that I could add anything to them at all.
Their path is under /run/media/%username/, and they got reformatted to ext4. I forgot what else I had to do, but innitially these folders wouldn't be seen by Jellyfin, either, but I got that working!

Now the problem seems to be.... I have all of my lost media in the storage, and on Jellyfin, you can see all of those shows and movies... but if you try to watch any of it, it does not work!!

If I click a movie, I get

Playback Failed. Playback failed with error "loading failed". Retry with transcode? (Note this may hang the player.)

If I close out of that, it will then give me a new error.

PlaybackError.mediadecodeerror

All in one line like that.

I honestly don't know what what most of that means. I may have a linux, but that was purely out of no longer wanting windows. I'm not very smart or code savvy although I am earnestly learning.

When I click a show, however, and play that, I don't get any error message! Instead, it marks everything with a checkmark as if I just binged that entire show in 1 second. Jellyfin can also get laggy when this happens. But by no means does the video player load anything, it just stays on the page I was on when I clicked that.

These movies and shows were working before I transferred them (or put them directly there, depending on the show or movie). I fear that the level of security is too high on my storage for Jellyfin to actually access, but I don't know what to do to solve this problem.

I have tried codes in terminal such as

Code:

sudo chmod -R 777 [storage location here]

Code:

sudo chmod +rwx [storage location here]

as well as

Code:

sudo -u jellyfin ls [storage location here]

but from here on out I'm lost.

If you need any additional information, please let me know what that is and how I can quickly gather that for you.

[TheDreadPirate]

There is possibly an ACL on the directory for the drive mount.

When you run "ls -ld /run/media/%username/" is there a + at the end of the permissions? Like "rwxr-x---+"?

If so, you need to remove the ACL with "sudo setfacl -b /run/media/%username/".