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    Jellyfin Forum Support General Questions AuthenticationScheme: CustomAuthentication was challenged. CustomAuthentication ...

     
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    AuthenticationScheme: CustomAuthentication was challenged. CustomAuthentication ...

    RelatableQuery
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    #1
    2024-10-31, 09:21 PM (This post was last modified: 2024-10-31, 09:21 PM by RelatableQuery.)
    I am watching my docker container logs, and I am seeing the following messages get repeated every few seconds.
    How can I find out where this is coming from?


    jellyfin  | [21:18:45] [INF] [46] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged.
    jellyfin  | [21:18:50] [INF] [46] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
    jellyfin  | [21:18:50] [INF] [46] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
    jellyfin  | [21:18:50] [INF] [46] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged.
    jellyfin  | [21:18:55] [INF] [36] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
    jellyfin  | [21:18:55] [INF] [36] Jellyfin.Api.Auth.CustomAuthenticationHandler: CustomAuthentication was not authenticated. Failure message: Invalid token.
    jellyfin  | [21:18:55] [INF] [36] Jellyfin.Api.Auth.CustomAuthenticationHandler: AuthenticationScheme: CustomAuthentication was challenged.
    TheDreadPirate
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    #2
    2024-11-01, 12:40 AM
    Unfortunately you can't. I've seen this before, tried enabling debug logging, but the debug logs didn't say which device was the culprit.

    This happens when a device's token was expired and you haven't re-logged in on that device.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jinsokage
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    #3
    2024-11-19, 09:26 AM (This post was last modified: 2024-11-19, 10:17 AM by jinsokage. Edited 3 times in total.)
    how does one fix this?

    randomly started getting this and I can no longer get into Jellyfin. I've even blown it up and tried multiple images/versions and it keeps giving me the same error. Do I have to move this container onto a totally different host or something?

    Even after nuking the container and trying to start fresh, I get the login screen but it's the regular one and not the one to create the admin user.


    *EDIT* so yeah, I created a new stack on a new host and I get the creation wizard. Very odd, any ideas on how I can completely purge Jellyfin from the other server that's throwing that Authentication error?
    https://github.com/jellyfin/jellyfin/issues/11620
    this is about something hitting my instance. Not sure what, since every connection was either deleted or is offline. Once I changed the external port the errors stopped
    TheDreadPirate
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    #4
    2024-11-19, 01:43 PM
    On the original host you can also re-enable the setup wizard. Stop Jellyfin then open the following file.

    Windows: C:\ProgramData\Jellyfin\Server\config\system.xml
    Linux: /etc/jellyfin/system.xml
    Docker: /config/config/system.xml (within where you mounted the /config volume)

    Set IsStartupWizardComplete to false. Start Jellyfin, go through the setup wizard. You only need to set your credentials, skip the rest.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    1
    jinsokage
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    #5
    2024-11-19, 06:59 PM
    thanks. that's good to know if this happens again.

    after switching my port and creating the admin account, I was able to switch the port back. No idea what glitched out my instance, but I get to redo all my settings now. Joy
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