2024-02-22, 08:58 PM
(This post was last modified: 2024-02-22, 09:12 PM by Akouniza. Edited 3 times in total.)
Hello guys!
I'm having an issue, i'll respect the format so here we go!
The version of Jellyfin you are running: 10.8.13
Your installation method and platform: Windows Installer (Recommended)
A brief description of the issue as your thread subject, using the description for additional important context only if required:
The webclient is in an infinite loop, the logs are saying: TranscodeReasons=VideoCodecNotSupported,%20AudioCodecNotSupported"
A full explanation of what is happening, versus what you expect to happen:
I'm trying to play a movie: Avatar - The Way Of Water
The movie is in 4k HDR10 DDP5.1 x265
My setup is: Ryzen 7 3800x + RTX 3060ti
The issue is: The movie is loading infinitely on the Webclient (Browser: Firefox, Windows11) but play on IOS and iPadOS, i would like to make it play on my browsers.
What would i expect to happen: Fix the Transcode issue first and play if possible the movie after.
What client(s) you are using and how the issue manifests:
I successfully played the movie from: IOS and iPadOS
I couldn't play the movie on two computer running both Windows 11, tried firefox and chrome.
The computers specs:
Ryzen 7 3800x + RTX 3060ti
Ryzen 5 5600 + GTX 1650
Any other context you might think is relevant:
I did play with the transcode settings and the documentation but nothing played in my favor unfortunately.
Below i'll join the logs:
Have a great day/ night
Best Regards,
Akou
I'm having an issue, i'll respect the format so here we go!
The version of Jellyfin you are running: 10.8.13
Your installation method and platform: Windows Installer (Recommended)
A brief description of the issue as your thread subject, using the description for additional important context only if required:
The webclient is in an infinite loop, the logs are saying: TranscodeReasons=VideoCodecNotSupported,%20AudioCodecNotSupported"
A full explanation of what is happening, versus what you expect to happen:
I'm trying to play a movie: Avatar - The Way Of Water
The movie is in 4k HDR10 DDP5.1 x265
My setup is: Ryzen 7 3800x + RTX 3060ti
The issue is: The movie is loading infinitely on the Webclient (Browser: Firefox, Windows11) but play on IOS and iPadOS, i would like to make it play on my browsers.
What would i expect to happen: Fix the Transcode issue first and play if possible the movie after.
What client(s) you are using and how the issue manifests:
I successfully played the movie from: IOS and iPadOS
I couldn't play the movie on two computer running both Windows 11, tried firefox and chrome.
The computers specs:
Ryzen 7 3800x + RTX 3060ti
Ryzen 5 5600 + GTX 1650
Any other context you might think is relevant:
I did play with the transcode settings and the documentation but nothing played in my favor unfortunately.
Below i'll join the logs:
Have a great day/ night
Best Regards,
Akou