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    Jellyfin Forum Support Troubleshooting lg (Webos) plays movie Ssubtitles out of sync issue

     
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    lg (Webos) plays movie Ssubtitles out of sync issue

    tuziguai
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    Posts: 13
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    Joined: 2024 Jul
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    #1
    2024-07-13, 02:37 AM
    This article uses an online translation, forgive my English.

    jellyfin server:10.9.7  win10 64bit installer
    jellyfin client: webos 1.22
    lg cx,webos 5.5.0
    Test movie directory D:\test-movie
    Test movie file name: video.mkv, video.srt

    The video.mkv is not video transcoded, the audio DTS is converted to AAC, and the subtitles are not burned-in
    When playing on LG TV, after randomly fast-forward or rewinding a few times, the subtitles and video/audio will be out of sync
    Here are my playback logs, I deleted all the logs before playing, and then started playing the movie, exited the TV player immediately after the problem, and then exited the jellyfin server, and finally got three log files, which have been uploaded
    Please help, thanks.

    log_20240713.log    https://pastebin.com/TENE20Nh
    FFmpeg.DirectStream-2024-07-13_10-17-26_4cd01a50baffc66f92c5ef81394df97a_c910d536.log    https://pastebin.com/e1aYGNTv
    FFmpeg.DirectStream-2024-07-13_10-17-18_4cd01a50baffc66f92c5ef81394df97a_80bd181f.log    https://pastebin.com/rp0rsxEC
    TheDreadPirate
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    #2
    2024-07-13, 03:17 AM
    In the Jellyfin app on the TV, Settings > Playback (not the one in the dashboard), uncheck "prefer fmp4".
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    tuziguai
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    Joined: 2024 Jul
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    #3
    2024-07-13, 03:30 AM (This post was last modified: 2024-07-13, 08:19 AM by tuziguai. Edited 1 time in total.)
    first thx

    I took the same approach this time as last time, including deleting all log files, unchecking "prefer fmp4......", exiting(sign out) the client and re-entering, but subtitle is still out of sync. I re-uploaded the three log files.

    log_20240713.log    https://pastebin.com/Wu5YADCb
    FFmpeg.DirectStream-2024-07-13_11-22-11_4cd01a50baffc66f92c5ef81394df97a_cca4b9be.log    https://pastebin.com/0nYLUzau
    FFmpeg.DirectStream-2024-07-13_11-22-02_4cd01a50baffc66f92c5ef81394df97a_0e4a5bc0.log    https://pastebin.com/tD6CcM01
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