Can't connect to selected server

[Worldrazor]

Hello! I have set up so Jellyfin can be accessed from anywhere. Unfortunately when I go to the web address where I have set it up I can't access the server and get an error. 

I can get as far as "picking a server", but when I click connect I just get an error that it's unavailable. I remember that I had the same issue some time ago, but I can't find the solution... So I hope you can help!

Error: We are unable to connect to the selected server at this time. Please make sure the server is running and try again.

[TheDreadPirate]

In that screenshot, where are you trying to access Jellyfin from? I'm assuming another computer on your home network. What OS is running on the Jellyfin server? Did you add a rule to the Jellyfin server's firewall to allow port 8096?

[Worldrazor]

It's running in a Proxmox LXC with Ubuntu, and yes it's on another computer on my home network.

Tbh I'm using a cloudflare tunnel right now. Yes, I know it's against their policy, but I'm just playing with it.

[TheDreadPirate]

In Ubuntu did you add a firewall rule to allow connections on port 8096?

Code:

sudo ufw allow 8096

[skribe]

Hello! I have set up so Jellyfin can be accessed from anywhere. Unfortunately when I go to the web address where I have set it up I can't access the server and get an error. 

I can get as far as "picking a server", but when I click connect I just get an error that it's unavailable. I remember that I had the same issue some time ago, but I can't find the solution... So I hope you can help!

Error: We are unable to connect to the selected server at this time. Please make sure the server is running and try again.

The short answer is that these are the symptoms of trying to access a server that is simply not accessible via a webui that is cached in the browser. So the webui loads, but it can't actually contact the server. Verifying that your ports are open and forwarded correctly, and that the machine is simply accessible to ping via the IP you're trying to utilize are good first troubleshooting steps. But you need to figure out why your client machine cannot communicate with the host.

[Ethan Brewster]

Im just now trying to do this myself and am running into the same exact issue. Any solutions found?

[TheDreadPirate]

Im just now trying to do this myself and am running into the same exact issue. Any solutions found?

Can you describe your setup?  This same issue can happen with many kinds of setups.

[sectorchan]

Hi folks,

as you might see im new and have this behavior aswell.
I run the LXC container (ubuntu 22.04) on Proxmox and the browser runs on my Windows Desktop system.

I've created the LXC container added the suggest rule "ufw allow 8096".
On the browser <ip>:8069 (fresh install) I've selected the suggested Jellyfin installation on the same IP-system, but it wont connect:

root@ubn-jellyfin:~# service jellyfin status
* jellyfin.service - Jellyfin Media Server
Loaded: loaded (/lib/systemd/system/jellyfin.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/jellyfin.service.d
`-jellyfin.service.conf
Active: active (running) since Wed 2024-01-10 14:28:21 UTC; 14min ago

[TheDreadPirate]

I'm assuming you aren't mistyping the port as 8069 instead of 8096 in your browser. What IP are you using? The IP of the proxmox OS or the Ubuntu OS?

[sectorchan]

Hi,

Indeed it was a mistyping: http://192.168.1.30:8096/web/index.html#...erver.html thats the copy&paste one.
This is the URL from the LXC Container (ubuntu 22.04 OS), the Proxmox OS has a differnt one.
This is the LXC Network configuration: https://i.imgur.com/6MsORtc.png

To be honest, I would assume that it can connect, even when the browser is on my W10 client the webserver of the Jellyfin, can connect to the "local" installed service ^^; (Even without proper ufw role)