Cannot get subtitles

[Opetyr]

Hello,

I hope I can get some help.  So I have this on my TrueNas Scale.  I have installed the Opensubtitles plugin and it was able to grab some subtitles but not most of them.  I have the VIP version and I can see subtitles for many of the specific movies/shows I want but it is not grabbing them. I can see that it downloaded some through the Opensubtitles website but every other time since the beginning group it has not "found" any.  They have known IMDB numbers but cannot find any reason that these should not be downloading. In truth pissed I payed for something that is not working at all.

Any help would be greatly appreciated.

[bobrooney]

Hi,

I have the same problem, just not running Jellyfin on TrueNas but on Intel NUC as docker container.

Here is part of my log file:

Code:

[2023-09-23 03:30:00.000 +00:00] [INF] [8] Emby.Server.Implementations.ScheduledTasks.TaskManager: "DailyTrigger" fired for task: "Download missing subtitles"
[2023-09-23 03:30:00.000 +00:00] [INF] [8] Emby.Server.Implementations.ScheduledTasks.TaskManager: Queuing task "SubtitleScheduledTask"
[2023-09-23 03:30:00.000 +00:00] [INF] [8] Emby.Server.Implementations.ScheduledTasks.TaskManager: Executing "Download missing subtitles"
[2023-09-23 03:30:00.164 +00:00] [INF] [8] Jellyfin.Plugin.OpenSubtitles.OpenSubtitleDownloader: Daily download limit reached, returning no results for automated task
[2023-09-23 03:30:00.375 +00:00] [INF] [8] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Download missing subtitles" Completed after 0 minute(s) and 0 seconds
[2023-09-23 03:30:00.375 +00:00] [INF] [8] Emby.Server.Implementations.ScheduledTasks.TaskManager: ExecuteQueuedTasks
[2023-09-23 03:30:01.001 +00:00] [INF] [8] Emby.Server.Implementations.ScheduledTasks.TaskManager: Daily trigger for "Download missing subtitles" set to fire at 2023-09-24 03:30:00.000 +00:00, which is 23:59:58.9988999 from now.

As you can see it says that I reached daily limit, but for sure I have not downloaded any subtitles that day.
I have this plugin running for like 2-3 months and half of my library still doesn't have subtitles. When I use some other tools for subtitles they find those missing subtitles on opensubtitles.org normally.